When you first open a report after logging in to SAS Visual Analytics, all report images might not be displayed or some of them might be zoomed in inappropriately. If you remain logged in and reopen the report and the images appear properly, you might be encountering this issue.

When this problem occurs, the following error appears in the Developer tools in the browser:

The following image shows the report without problems:

This image shows the report when the issue occurs. Two image report objects do not render at all and the third one is zoomed in and is not in the correct location:

This problem occurs only during the initial opening of a report after you log in to the application. If you refresh the browser page or if you reopen the report, then the problem does not occur anymore.

Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.

Operating System and Release Information

Viya on Windows: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Windows Deployment Guide at

Viya on Linux: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Linux Deployment Guide at