After you apply Hot Fix E3V006 and later, instances of SAS Web Application Server might fail to start. When this happens, SAS Web Application Server generates errors in the server.log file that are similar to the following errors:

In addition, the following error is displayed:

This issue can occur under either of the following circumstances:

• You apply the hot fix, but you do not perform the manual post-installation instructions.


• You apply the hot fix and perform the manual post-installation instructions. However, you later use SAS^® Deployment Manager to perform the Update Passwords task on the middle-tier system.


• You apply the hot fix and perform the manual installation instructions. However, you later use SAS Deployment Manager to perform the Update Existing Configuration task on the middle-tier system.

To resolve the issue:

1. Stop all instances of SAS Web Application Server, as follows:
    
   • In Windows operating environments: Stop SASServerN_N by using Windows Services.
   
   
   • In Linux operating environments: Submit this command:
     SAS-configuration-directory/Lev1/Web/WebAppServer/SASServerN_N/bin/tcruntime-ctl.sh stop
2. Locate the catalina.properties file, which resides in these locations:
   • Under Linux: SAS-configuration-directory/Lev1/Web/WebAppServer/SASServerN_N/conf/
   
   
   • Under Windows: SAS-configuration-directory\Lev1\Web\WebAppServer\SASServerN_N\conf\
3. For each sas.pw encoding value in the catalina.properties file, change tcEnc:// back to pbkdf2​​​​​://.


4. Restart all instances of SAS Web Application Server, as follows:
    
   • Under Windows: Start SASServerN_N using Windows Services
   
   
   • Linux command: SAS-configuration-directory/Lev1/Web/WebAppServer/SASServerN_N/bin/tcruntime-ctl.sh start

Operating System and Release Information