Problem Note 66690: Attempts to upload files fails intermittently when scanning for the ClamAV antivirus is enabled
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Attempts to upload files fails intermittently when scanning for the ClamAV antivirus is enabled. When this failure occurs, the following error message is generated:
The file could not be uploaded because an error occurred while the specified file was being checked for viruses. Details: Read timed out.
The failure also generates this message in the files service log:
2020-08-25 10:32:35.930 ERROR 30739 --- [0-auto-1-exec-4] com.sas.svcs.file.domain.FileService : The file could not be uploaded because an error occurred while the specified file was being checked for viruses.
java.net.SocketTimeoutException: Read timed out
java.net.SocketTimeoutException: Read timed out
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Viya | Microsoft® Windows® for x64 | 3.5 | 3.5 | Viya | Viya |
| Microsoft Windows 8 Enterprise 32-bit | 3.5 | Viya | ||||
| Microsoft Windows 8 Enterprise x64 | 3.5 | 3.5 | Viya | Viya | ||
| Microsoft Windows 8 Pro 32-bit | 3.5 | Viya | ||||
| Microsoft Windows 8 Pro x64 | 3.5 | 3.5 | Viya | Viya | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 3.5 | Viya | ||||
| Microsoft Windows 8.1 Enterprise x64 | 3.5 | 3.5 | Viya | Viya | ||
| Microsoft Windows 8.1 Pro 32-bit | 3.5 | Viya | ||||
| Microsoft Windows 8.1 Pro x64 | 3.5 | 3.5 | Viya | Viya | ||
| Microsoft Windows 10 | 3.5 | 3.5 | Viya | Viya | ||
| Microsoft Windows 95/98 | 3.5 | Viya | ||||
| Microsoft Windows 2000 Advanced Server | 3.5 | Viya | ||||
| Microsoft Windows 2000 Datacenter Server | 3.5 | Viya | ||||
| Microsoft Windows 2000 Server | 3.5 | Viya | ||||
| Microsoft Windows 2000 Professional | 3.5 | Viya | ||||
| Microsoft Windows NT Workstation | 3.5 | Viya | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 3.5 | Viya | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 3.5 | Viya | ||||
| Microsoft Windows Server 2003 Standard Edition | 3.5 | Viya | ||||
| Microsoft Windows Server 2003 for x64 | 3.5 | 3.5 | Viya | Viya | ||
| Microsoft Windows Server 2008 | 3.5 | Viya | ||||
| Microsoft Windows Server 2008 R2 | 3.5 | 3.5 | Viya | Viya | ||
| Microsoft Windows Server 2008 for x64 | 3.5 | 3.5 | Viya | Viya | ||
| Microsoft Windows Server 2012 Datacenter | 3.5 | 3.5 | Viya | Viya | ||
| Microsoft Windows Server 2012 R2 Datacenter | 3.5 | 3.5 | Viya | Viya | ||
| Microsoft Windows Server 2012 R2 Std | 3.5 | 3.5 | Viya | Viya | ||
| Microsoft Windows Server 2012 Std | 3.5 | 3.5 | Viya | Viya | ||
| Microsoft Windows Server 2016 | 3.5 | 3.5 | Viya | Viya | ||
| Microsoft Windows Server 2019 | 3.5 | Viya | ||||
| Microsoft Windows XP Professional | 3.5 | Viya | ||||
| Windows 7 Enterprise 32 bit | 3.5 | Viya | ||||
| Windows 7 Enterprise x64 | 3.5 | 3.5 | Viya | Viya | ||
| Windows 7 Home Premium 32 bit | 3.5 | Viya | ||||
| Windows 7 Home Premium x64 | 3.5 | 3.5 | Viya | Viya | ||
| Windows 7 Professional 32 bit | 3.5 | Viya | ||||
| Windows 7 Professional x64 | 3.5 | 3.5 | Viya | Viya | ||
| Windows 7 Ultimate 32 bit | 3.5 | Viya | ||||
| Windows 7 Ultimate x64 | 3.5 | 3.5 | Viya | Viya | ||
| Windows Millennium Edition (Me) | 3.5 | Viya | ||||
| Windows Vista | 3.5 | Viya | ||||
| Windows Vista for x64 | 3.5 | 3.5 | Viya | Viya | ||
| Linux for x64 | 3.5 | 3.5 | Viya | Viya | ||
Viya on Linux: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Linux Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.5&softwareContextId=softwareUpdates| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-09-24 12:28:44 |
| Date Created: | 2020-09-24 10:16:52 |