When you use a local Esri server as your mapping provider in SAS Visual Analytics, you might encounter an issue if the Esri server shares the same origin as your SAS^® Viya^® web applications. This problem can happen when your Esri server is behind the same reverse proxy or load balancer as your SAS Viya environment. 

When this issue occurs, the background map image for your geomap report object in SAS Visual Analytics does not load if you attempt to use your local Esri server as the mapping provider. This issue occurs because SAS Visual Analytics incorrectly forms the request URL to the Esri server when it shares the same origin as the SAS Viya web applications. This behavior results in an HTTP 404 error for a request to a URL like the one shown below: 

This malformed request URL and the resulting HTTP 404 error prevent the map images from loading in your geomap report object. 

Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.

Operating System and Release Information

Viya on Windows: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Windows Deployment Guide at

Viya on Linux: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Linux Deployment Guide at