Problem Note 65917: SAS® Enterprise Guide® intermittently loses connection to the workspace server and returns "The connection to server has been lost"
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SAS Enterprise Guide intermittently loses connection to the workspace server. The following pop-up message is displayed within SAS Enterprise Guide when the problem occurs:
The connection to server "SASApp" has been lost. SAS Enterprise Guide was unable to communicate with the server at <date> <time>.
The following error message is written to the SAS Enterprise Guide log window:
Error: The connection to the server has been lost.
If SAS Enterprise Guide application logging is enabled, the following error is written to the application log:
ERROR SAS.Shared.Exceptions.ServerExceptionHelper [(null)] - MapException() - Mapping error for:
SAS.EC.IntTechWrapper.WrapperLostException: The connection to the remote object has been lost. ---> System.Runtime.InteropServices.COMException: The object invoked has disconnected from its clients. (Exception from HRESULT: 0x80010108 (RPC_E_DISCONNECTED))
SAS.EC.IntTechWrapper.WrapperLostException: The connection to the remote object has been lost. ---> System.Runtime.InteropServices.COMException: The object invoked has disconnected from its clients. (Exception from HRESULT: 0x80010108 (RPC_E_DISCONNECTED))
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Guide | Microsoft® Windows® for x64 | 8.1 | |||
| Microsoft Windows 8 Enterprise 32-bit | 8.1 | |||||
| Microsoft Windows 8 Enterprise x64 | 8.1 | |||||
| Microsoft Windows 8 Pro 32-bit | 8.1 | |||||
| Microsoft Windows 8 Pro x64 | 8.1 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 8.1 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 8.1 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 8.1 | |||||
| Microsoft Windows 8.1 Pro x64 | 8.1 | |||||
| Microsoft Windows 10 | 8.1 | |||||
| Microsoft Windows 95/98 | 8.1 | |||||
| Microsoft Windows 2000 Advanced Server | 8.1 | |||||
| Microsoft Windows 2000 Datacenter Server | 8.1 | |||||
| Microsoft Windows 2000 Server | 8.1 | |||||
| Microsoft Windows 2000 Professional | 8.1 | |||||
| Microsoft Windows NT Workstation | 8.1 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 8.1 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 8.1 | |||||
| Microsoft Windows Server 2003 Standard Edition | 8.1 | |||||
| Microsoft Windows Server 2003 for x64 | 8.1 | |||||
| Microsoft Windows Server 2008 | 8.1 | |||||
| Microsoft Windows Server 2008 R2 | 8.1 | |||||
| Microsoft Windows Server 2008 for x64 | 8.1 | |||||
| Microsoft Windows Server 2012 Datacenter | 8.1 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 8.1 | |||||
| Microsoft Windows Server 2012 R2 Std | 8.1 | |||||
| Microsoft Windows Server 2012 Std | 8.1 | |||||
| Microsoft Windows Server 2016 | 8.1 | |||||
| Microsoft Windows Server 2019 | 8.1 | |||||
| Microsoft Windows XP Professional | 8.1 | |||||
| Windows 7 Enterprise 32 bit | 8.1 | |||||
| Windows 7 Enterprise x64 | 8.1 | |||||
| Windows 7 Home Premium 32 bit | 8.1 | |||||
| Windows 7 Home Premium x64 | 8.1 | |||||
| Windows 7 Professional 32 bit | 8.1 | |||||
| Windows 7 Professional x64 | 8.1 | |||||
| Windows 7 Ultimate 32 bit | 8.1 | |||||
| Windows 7 Ultimate x64 | 8.1 | |||||
| Windows Millennium Edition (Me) | 8.1 | |||||
| Windows Vista | 8.1 | |||||
| Windows Vista for x64 | 8.1 | |||||
A fix for this issue for SAS Integration Technologies Client 9.49 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E2F.html#65917| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-05-12 16:34:29 |
| Date Created: | 2020-05-01 13:54:48 |