65881 - The error "Compute server failed with the exit code 1" occurs in SAS® Studio V

Problem Note 65881: The error "Compute server failed with the exit code 1" occurs in SAS® Studio V

When you launch SAS Studio V, it fails with the following error message:

Compute Server failed with the exit code 1

This issue is typically seen in multi-tenant environments.

The issue can be caused by the permissions being restricted after a tenant is onboarded. This issue can occur when you access the tenant or the provider.

If you review the tklauncher log located in the /opt/sas/viya/config/var/log/tklauncher/default/tklauncher*.log for the provider or /opt/sas/<tenant>/config/var/log/tklauncher/default/tklauncher*.log for the tenant, you see permissions errors similar to the following:

2021-04-28T11:01:11,502 INFO  [00000031] App.tk.launcher.process.output (tklauncher.c:3899) - SAS Launcher: [FFEC7B0D-5753-E844-B953-7C45D6A9913D] /opt/sas/spre/home/bin/compsrv_start.sh: line 124: /opt/sas/viya/config/etc/compsrv/default/sasenv_deployment: Permission denied

2021-04-28T11:01:11,502 INFO  [00000031] App.tk.launcher.process.output (tklauncher.c:3899) - SAS Launcher: [FFEC7B0D-5753-E844-B953-7C45D6A9913D] /opt/sas/spre/home/bin/compsrv_start.sh: line 187: cd: /opt/sas/viya/config/var/run/compsrv/default/08111c70-7dd3-4e21-b823-4e78044633cf: Permission denied

2021-04-28T11:01:11,502 INFO  [00000031] App.tk.launcher.process.output (tklauncher.c:3899) - SAS Launcher: [FFEC7B0D-5753-E844-B953-7C45D6A9913D] ERROR: The file was not found: /opt/sas/viya/config/etc/compsrv/default/logconfig.xml.

2021-04-28T11:01:11,502 INFO  [00000031] App.tk.launcher.process.output (tklauncher.c:3899) - SAS Launcher: [FFEC7B0D-5753-E844-B953-7C45D6A9913D] /opt/sas/spre/home/bin/compsrv_start.sh: line 213: cd: /opt/sas/viya/config/var/run/compsrv/default: Permission denied

2021-04-28T11:01:11,502 INFO  [00000031] App.tk.launcher.process.output (tklauncher.c:3899) - SAS Launcher: [FFEC7B0D-5753-E844-B953-7C45D6A9913D] rm: cannot remove ‘/opt/sas/viya/config/var/run/compsrv/default/08111c70-7dd3-4e21-b823-4e78044633cf’: Permission denied

2021-04-28T11:01:11,502 INFO  [00000031] App.tk.launcher.process.output (tklauncher.c:3899) - SAS Launcher: [FFEC7B0D-5753-E844-B953-7C45D6A9913D] rm: cannot remove ‘/opt/sas/viya/config/var/spool/compsrv/default/08111c70-7dd3-4e21-b823-4e78044633cf’: Permission denied

2021-04-28T11:01:11,502 INFO  [00000031] App.tk.launcher.process.output (tklauncher.c:3899) - SAS Launcher: [FFEC7B0D-5753-E844-B953-7C45D6A9913D] rm: cannot remove ‘/opt/sas/viya/config/var/tmp/compsrv/default/08111c70-7dd3-4e21-b823-4e78044633cf’: Permission denied

To circumvent this issue, make sure that the user is a member of the group that owns the following directories and ensure that they have Read, Write, and Execute permissions recursively:

/opt/sas/viya/config/etc/compsrv/default/

/opt/sas/viya/config/var/run/compsrv/default/

opt/sas/viya/config/var/spool/compsrv/default/

/opt/sas/viya/config/data/compsrv/default/

/opt/sas/viya/config/var/log/compsrv/default/

/opt/sas/viya/config/var/tmp/compsrv/default/

These examples show the provider path. If the tenant is experiencing the described issue, make sure to check the permissions for the tenant location in /opt/sas/<tenant>/...

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	SAS Viya	Linux for x64	3.5		Viya

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

Type:	Problem Note
Priority:	medium

Date Modified:	2021-04-30 14:43:02
Date Created:	2020-04-27 11:16:06

Support

Problem Note 65881: The error "Compute server failed with the exit code 1" occurs in SAS® Studio V

Operating System and Release Information