Problem Note 65418: Uploading a synonym file to SAS® Visual Investigator fails with "An error has occurred..." when using the Japanese (ja-JP) or Korean (ko-KR) locale
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When you use the tenant locale in Japanese (ja-JP) or Korean (ko-KR) in SAS® Visual Investigator 10.6, you might encounter the following generic error message when you upload a synonym file for a Synonym search:
An error has occurred. Errors are written to the log and the application administrator has been notified
Here is an example of a Japanese pop-up message that you might see:
Here is an example of the error message in the /var/log/sas/viya/svi-sand-service/default/sas-svi-sand-service_YYYY-MM-DD_hh-mm-ss.log:
2019-12-03 17:54:10.465 ERROR 22748 --- [0-auto-1-exec-8] c.s.s.w.e.GlobalExceptionHandler : xxxxx@@sandbox(xxxxxxxx) [xxxxxxxxxx] [REQUEST_HANDLING_ERROR_DETAILS] [xxxxxxxxxxxxxxx] Error: key: GENERIC_INTERNAL_ERROR.txt resource bundle: svi-sand-exception message: 冁E¨エラーが発生しました。エラーはログに書き込まれ、アプリケーション管琁EE«通知されてぁE¾す、E2019-12-03 17:54:10.466 ERROR 22748 --- [0-auto-1-exec-8] c.s.s.w.e.GlobalExceptionHandler : xxxxx@@sandbox(xxxxxxxx) [xxxxxxxxxx] [REQUEST_HANDLING_ERROR_CAUSED_BY] [xxxxxxxxxxxxxxx] Caused by: exception: NestedServletException message: Handler dispatch failed; nested exception is java.lang.NoClassDefFoundError: Could not initialize class org.apache.lucene.analysis.ja.dict.TokenInfoDictionary$SingletonHolder
2019-12-03 17:54:10.466 ERROR 22748 --- [0-auto-1-exec-8] c.s.s.w.e.GlobalExceptionHandler : xxxxx@@sandbox(xxxxxxxx) [xxxxxxxxxx] [REQUEST_HANDLING_ERROR_CAUSED_BY] [xxxxxxxxxxxxxxx] Caused by: exception: NoClassDefFoundError message: Could not initialize class org.apache.lucene.analysis.ja.dict.TokenInfoDictionary$SingletonHolder
2019-12-04 09:14:42.800 ERROR 22748 --- [0-auto-1-exec-9] c.s.s.w.e.GlobalExceptionHandler : xxxxx@@sandbox(xxxxxxxx) [xxxxxxxxxx] [REQUEST_HANDLING_ERROR] [xxxxxxxxxxxxxxx] The request to the URI /svi-sand/admin/config/synonyms resulted in an error. Refer to the related log entries for more information.
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Investigator | Linux for x64 | 10.6 | 10.7 | Viya | Viya |
An update for this issue is available for SAS Visual Investigator 10.6. For instructions on how to access and apply these software updates, see the documentation links at the top of
http://ftp.sas.com/techsup/download/hotfix/HF2/Viya_VI_10_6_home.html#65418| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-12-22 11:02:03 |
| Date Created: | 2020-01-23 10:28:40 |