After you apply a renewal license in SAS Viya for Linux or for Windows, steps in SAS^® Viya^® 3.4 Administration guide you on how to view both the SAS Programming Run-Time License Information and the SAS Cloud Analytic Services License Information.

This process of validation uses SAS Studio. After you open the URL for SAS Studio V, you see the message "The compute server session is in a failed state." If you open the URL for SAS Studio 4.x, you see the message "The launch of the server process failed due to a site validation problem."

These messages appear if you have applied a license that has already expired. The license application scripts (Ansible for Linux, and Batch for Windows) then do not validate the expiration date in the license file.  

The resolution is to run the license application scripts again after ensuring that you have downloaded and applied valid license files. For more information, see SAS^® Viya^® 3.4 Administration: Licensing.

Operating System and Release Information

Product Family	Product	System	SAS Release
			Reported	Fixed*
SAS System	SAS Viya	Microsoft® Windows® for x64	Viya
		Linux for x64	Viya

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

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After you apply a renewal license and attempt to verify that it has been applied by using SAS Studio V, you see the message "The compute server session is in a failed state." In SAS Studio 4.x, you see the message "The launch of the server process failed due to a site validation problem."

Type:	Problem Note
Priority:	medium

Date Modified:	2019-09-05 11:35:59
Date Created:	2019-09-03 10:35:14