Problem Note 64637: SAS® Visual Analytics Viewer fails to render reports and unexpectedly displays "A SAS licensing problem has been detected"
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SAS Visual Analytics Viewer might fail to render reports, and the warning icon in each of the report objects might show the following error:
A SAS licensing problem has been detected. Contact Your SAS Administrator for assistance.
This problem can occur if your site licenses only SAS® Visual Analytics Administration and Reporting, which is true if you have licensed one of the SAS® solutions but you have not explicitly licensed SAS Visual Analytics and SAS® Visual Statistics.
To resolve this issue:
- Log on to SAS® Visual Analytics Designer.
- Create a new report and save it.
- Log off from SAS Visual Analytics Designer.
- Close the browser.
- Clear the browser cache.
- Log on to SAS Visual Analytics Viewer. The report should render and the licensing message should be gone.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Analytics | Microsoft® Windows® for x64 | 7.5 | 9.4 TS1M6 | ||
| Linux for x64 | 7.5 | 9.4 TS1M6 | ||||
A fix for this issue for SAS Visual Analytics 7.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/F9L.html#64637
If your site licenses only SAS Visual Analytics Administration and Reporting, you might see a licensing error when you attempt to view reports in SAS Visual Analytics Viewer.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-11-12 14:41:04 |
| Date Created: | 2019-08-16 11:46:01 |