Problem Note 64320: Printing a very large SAS® Visual Analytics report fails with a "TransportWarning::SERVER_UNAVAILABLE" error
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If you attempt to print a very large SAS Visual Analytics report, the print process might fail with the following exception:
When you click Close in the message, you see this:
When this problem occurs, the sas-report-renderer log might contain one or more errors and warnings that are similar to these. The warnings and errors can vary depending on when the failure occurred in the printing process.
2019-06-10 15:45:38.337 WARN 23297 --- [o-auto-1-exec-1] c.s.r.service.utils.ProcessUtils : sasdemo (78f3438b) [a7b323bc6d] Process Aborted - Runtime exceeded limits - af50cb2e-67ec-4ef9-9396-4e2ce773de0e
2019-06-10 15:45:38.337 ERROR 23297 --- [o-auto-1-exec-1] c.s.r.service.RendererController : sasdemo (78f3438b) [a7b323bc6d] ENDPOINT: createPdf. Leaving w/ ERROR: RendererResourceException Thrown. code=15223 httpStatus=500
[INTERNAL_SERVER_ERROR] Internal server error. Request:
uri=/reportRenderer/reports;client=10.220.72.174;session=9FC06C364FF250B1ACA5D7E
217B079FA.report-renderer-10-104-17-124;user=sasadm. Error details:
org.springframework.web.util.NestedServletException - 'Handler dispatch failed;
nested exception is java.lang.OutOfMemoryError: Java heap space'
org.springframework.web.util.NestedServletException: Handler dispatch failed;
nested exception is java.lang.OutOfMemoryError: Java heap space
caused by: java.lang.OutOfMemoryError: Java heap space
uri=/reportRenderer/reports;client=10.220.72.174;session=9FC06C364FF250B1ACA5D7E
217B079FA.report-renderer-10-104-17-124;user=sasadm. Error details:
org.springframework.web.util.NestedServletException - 'Handler dispatch failed;
nested exception is java.lang.OutOfMemoryError: Java heap space'
org.springframework.web.util.NestedServletException: Handler dispatch failed;
nested exception is java.lang.OutOfMemoryError: Java heap space
caused by: java.lang.OutOfMemoryError: Java heap space
This problem can occur when both of these conditions are true:
- The Expand clipped and non-visible content option is enabled.
- The PDF contains more than 1,000 pages because the Expand clipped and non-visible content is enabled.
There are two workarounds for this issue:
- Deselect Expand clipped and non-visible content.
- Filter the report to reduce the amount of data.
Note: If deselecting Expand clipped and non-visible content does not resolve the issue and the report includes geo maps, then see SAS Note 62160.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Report Viewer | Microsoft® Windows® for x64 | 8.3 | 8.4 | Viya | Viya |
| Linux for x64 | 8.3 | 8.4 | Viya | Viya | ||
| SAS System | SAS Visual Analytics | Linux for x64 | 8.3 | 8.4 | Viya | Viya |
| Microsoft® Windows® for x64 | 8.3 | 8.4 | Viya | Viya | ||
Using the "Expand clipped and non-visible content" option can prevent large SAS Visual Analytics reports from printing. This can occur when the PDF contains more than 1,000 pages. Typically, the error is "TransportWarning::SERVER_UNAVAILABLE."
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-06-14 09:39:51 |
| Date Created: | 2019-06-12 11:37:33 |