Problem Note 63675: An attempted connection to the SAS® Workload Orchestrator web interface fails with an "Authorization failure for REST API call" error
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A web browser connection to the SAS Workload Orchestrator web interface can fail, and the following error is displayed after you enter your credentials:
Authorization failure for REST API call. Make sure the credentials provided are valid in the grid.
This issue occurs under these circumstances:
- You start a connection in a browser and then force the browser to refresh.
- You close the browser and later reopen a browser window. You have to re-enter credentials to reconnect to the SAS Workload Orchestrator web interface.
- Any attempt to reconnect in the browser from that point onward retrieves the message above.
A workaround is to ensure that both basic authentication and Security Support Provider Interface (SSPI) are enabled and to clear your browser cache.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Workload Orchestrator | Microsoft® Windows® for x64 | 9.46 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Enterprise 32-bit | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows 8 Enterprise x64 | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows 8 Pro 32-bit | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows 8 Pro x64 | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows 8.1 Pro x64 | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows 10 | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows Server 2012 Datacenter | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows Server 2012 R2 Std | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows Server 2012 Std | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows Server 2016 | 9.46 | 9.4 TS1M6 | ||||
| Microsoft Windows Server 2019 | 9.46 | 9.4 TS1M6 | ||||
| Windows 7 Enterprise 32 bit | 9.46 | 9.4 TS1M6 | ||||
| Windows 7 Enterprise x64 | 9.46 | 9.4 TS1M6 | ||||
| Windows 7 Home Premium 32 bit | 9.46 | 9.4 TS1M6 | ||||
| Windows 7 Home Premium x64 | 9.46 | 9.4 TS1M6 | ||||
| Windows 7 Professional 32 bit | 9.46 | 9.4 TS1M6 | ||||
| Windows 7 Professional x64 | 9.46 | 9.4 TS1M6 | ||||
| Windows 7 Ultimate 32 bit | 9.46 | 9.4 TS1M6 | ||||
| Windows 7 Ultimate x64 | 9.46 | 9.4 TS1M6 | ||||
| 64-bit Enabled AIX | 9.46 | 9.4 TS1M6 | ||||
| 64-bit Enabled Solaris | 9.46 | 9.4 TS1M6 | ||||
| HP-UX IPF | 9.46 | 9.4 TS1M6 | ||||
| Linux for x64 | 9.46 | 9.4 TS1M6 | ||||
| Solaris for x64 | 9.46 | 9.4 TS1M6 | ||||
A fix for this issue for SAS Workload Orchestrator 9.46 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E3Y.html#63675| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-02-25 10:44:24 |
| Date Created: | 2019-02-15 14:13:49 |