Problem Note 63503: SAS® Enterprise Guide® stops working unexpectedly when you connect to a load-balanced workspace server
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SAS Enterprise Guide might stop working unexpectedly when connecting to a workspace server under the following conditions:
- The SAS® 9.4 Integration Technologies Client (TS1M6) is installed.
- The workspace server is configured for load-balancing.
- The required encryption level is set to Everything.
The following exception information is displayed when SAS Enterprise Guide stops working in this situation:
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | SAS Integration Technologies Client | Microsoft Windows 8 Enterprise 32-bit | 9.4 TS1M6 | |
| Microsoft® Windows® for x64 | 9.4 TS1M6 | |||
| Microsoft Windows 8 Enterprise x64 | 9.4 TS1M6 | |||
| Microsoft Windows 8 Pro 32-bit | 9.4 TS1M6 | |||
| Microsoft Windows 8 Pro x64 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Enterprise x64 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Pro 32-bit | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Pro x64 | 9.4 TS1M6 | |||
| Microsoft Windows 10 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 Datacenter | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 R2 Std | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 Std | 9.4 TS1M6 | |||
| Microsoft Windows Server 2016 | 9.4 TS1M6 | |||
| Windows 7 Enterprise 32 bit | 9.4 TS1M6 | |||
| Windows 7 Enterprise x64 | 9.4 TS1M6 | |||
| Windows 7 Home Premium 32 bit | 9.4 TS1M6 | |||
| Windows 7 Home Premium x64 | 9.4 TS1M6 | |||
| Windows 7 Professional 32 bit | 9.4 TS1M6 | |||
| Windows 7 Professional x64 | 9.4 TS1M6 | |||
| Windows 7 Ultimate 32 bit | 9.4 TS1M6 | |||
| Windows 7 Ultimate x64 | 9.4 TS1M6 | |||
A fix for this issue for SAS Integration Technologies Client 9.49 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E2F.html#63503
If the required encryption level is set to Everything, SAS Enterprise Guide stops working when you connect to a load-balanced workspace server.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-03-05 16:34:52 |
| Date Created: | 2019-01-17 08:26:12 |