Problem Note 61093: The assigned eligibility in a Decision Treatment Campaign disappears when you update the treatment
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In SAS® Real-Time Decision Manager, when you update a treatment used in a Decision Treatment Campaign, the assigned eligibility is dropped from the campaign and you must re-select it. You might encounter this issue when you perform steps similar to the following:
- Select Decision Treatment Campaigns ► Treatments ► Eligibility. Then, populate the Name and Eligiblefields.
- Update the treatment used in the Decision Treatment Campaign.
- Select Decision Treatment Campaigns ► Treatments ► Updates. Then, accept the update to the treatment.
- Select Decision Treatment Campaigns ► Treatments ► Eligibility. The eligibility that was assigned is no longer present.
To work around this issue, re-select the eligibility after you update the treatment.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Real-Time Decision Manager | Microsoft® Windows® for x64 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 |
| Microsoft Windows 8 Enterprise 32-bit | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Enterprise x64 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro 32-bit | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro x64 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Pro x64 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 10 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 R2 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 for x64 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 Datacenter | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Std | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 Std | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Enterprise 32 bit | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Enterprise x64 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Home Premium 32 bit | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Home Premium x64 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Professional 32 bit | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Professional x64 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Ultimate 32 bit | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Ultimate x64 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| 64-bit Enabled AIX | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| 64-bit Enabled Solaris | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| HP-UX IPF | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Linux for x64 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Solaris for x64 | 6.5 | 6.5 | 9.4 TS1M3 | 9.4 TS1M3 | ||
A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#61093A fix for this issue for SAS Marketing Automation 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U53.html#61093
In SAS® Customer Intelligence Studio, when you update a treatment used in a SAS® Real-Time Decision Manager Decision Treatment Campaign, the applied eligibility is removed and you must re-select the eligibility.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2017-12-08 15:53:31 |
| Date Created: | 2017-09-15 09:15:14 |