Problem Note 61065: The SAS® Enterprise Guide® login fails and repeatedly prompts you for login credentials
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When you try to log on to SAS Enterprise Guide, instead of logging you on, the system re-displays the prompt for your login credentials. The problem occurs if your domain user account name exceeds the 20-character limit defined in the Microsoft Active Directory directory service.
If your domain is configured to use a SAM-Account-Name attribute in Active Directory, the limitation is 20 characters. A user with a longer user name cannot log on to SAS Enterprise Guide or have their user name authenticated. Instead, they are prompted again for their credentials. This is the same behavior that occurs when an incorrect user name or password is used, because SAS is not able to recognize the user account.
SAS® Metadata user names are limited to the same character length defined in Microsoft Active Directory. As a result, SAS Metadata user names are also limited to 20 characters or less.
Workarounds
- Use a User-Principal-Name attribute, which is documented on this Microsoft page.
- Alternatively, shorten the user account name in Microsoft Active Directory to 20 characters or less.
Additional Information
Read about the SAM-Account-Name attribute on this Microsoft page.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Guide | Microsoft® Windows® for x64 | 7.13 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Enterprise 32-bit | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows 8 Enterprise x64 | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows 8 Pro 32-bit | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows 8 Pro x64 | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows 8.1 Pro x64 | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows 10 | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2008 | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2008 R2 | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2008 for x64 | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2012 Datacenter | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2012 R2 Std | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2012 Std | 7.13 | 9.4 TS1M4 | ||||
| Windows 7 Enterprise 32 bit | 7.13 | 9.4 TS1M4 | ||||
| Windows 7 Enterprise x64 | 7.13 | 9.4 TS1M4 | ||||
| Windows 7 Home Premium 32 bit | 7.13 | 9.4 TS1M4 | ||||
| Windows 7 Home Premium x64 | 7.13 | 9.4 TS1M4 | ||||
| Windows 7 Professional 32 bit | 7.13 | 9.4 TS1M4 | ||||
| Windows 7 Professional x64 | 7.13 | 9.4 TS1M4 | ||||
| Windows 7 Ultimate 32 bit | 7.13 | 9.4 TS1M4 | ||||
| Windows 7 Ultimate x64 | 7.13 | 9.4 TS1M4 | ||||
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2017-09-28 15:37:45 |
| Date Created: | 2017-09-13 10:11:10 |