After you upgrade to the fifth maintenance release for SAS^® 9.4 (TS1M5), SAS^® Customer Intelligence Studio is no longer available and the message Not found is displayed when you try to access the software.

Although SASServer6 starts successfully, an error similar to the following is also generated in the SASCustIntelStudio6.5.log file that resides in the SAS-configuration-directory/Lev1/Web/Logs/ directory:

Click the Hot Fix tab in this note to access the hot fix for this issue.

Whether you are upgrading your platform to SAS 9.4 TS1M5 from an earlier release or are installing a new system, the SAS Customer Intelligence 6.5 hot fix that is associated with this issue is installed and deployed automatically by the SAS^® Deployment Wizard. Because SAS Customer Intelligence 6.5 hot fixes are cumulative, be sure to follow the link on the Hot Fix tab, review the post-installation instructions that pertain to your deployment, and follow any instructions that are relevant.

Notes:

• If you have SAS^® Marketing Automation 6.5 or SAS^® Real-Time Decision Manager 6.5 installed, you must review the Hot Fix post-installation instructions for SAS Marketing Automation.
• If you have SAS^® Marketing Optimization 6.5 installed, you must review the Hot Fix post-installation instructions for SAS Marketing Optimization.
• If you have SAS^® Digital Marketing 6.5 installed, you must review the Hot Fix post-installation instructions for SAS^® Digital Marketing.

Operating System and Release Information

A fix for this issue for SAS Digital Marketing 6.5 is available at:

A fix for this issue for SAS Marketing Automation 6.5 is available at:

A fix for this issue for SAS Marketing Optimization 6.5 is available at: