Problem Note 60685: When accessing a report from the Recent tile, SAS® Home might display "An unexpected service error" or "An error was encountered loading the report"
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Overview
When you attempt to access a report from the Recent tile in SAS Home, you might see one of the following messages, depending on the action.
If you are viewing the report, you might see:
If you are editing the report, you might see:
This problem can occur when the Recent tile displays reports that you no longer have permission to access. Because permission has been denied, you see an error if you attempt to access the report from the tile.
Resolution for This Issue
Clicking Refresh does not remove the report. However, you can click Clear to remove all recent items. In addition, as you open other reports, the report that displays the error should eventually be removed from the Recent tile.
Next Steps
The unexpected service error has many possible causes. You might not be encountering the cause explained in this SAS Note. To gather more information, you can use the web browser tools. For more information, see SAS KB0036430.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Analytics | Linux for x64 | 8.1 | 8.2 | Viya | Viya |
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-03-18 16:11:12 |
| Date Created: | 2017-06-26 11:19:24 |