Problem Note 60221: You see a blank screen after you use a bookmark link to log on to SAS® Enterprise GRC
 |  |  |  |  |
When you log on to SAS Enterprise GRC, you might see a blank screen, and the SAS Enterprise GRC log file might contain errors similar to the following:
SASEnterpriseGRC 12Dec15 12:44:44,476 [tomcat-http--46] ERROR org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/SASEnterpriseGRC].[Menu] - Servlet.service() for servlet Menu threw exception
java.lang.NullPointerException
at com.sas.oprisk.server.behavior.UserImpl.isSuperUser(UserImpl.java:130)
at com.sas.oprisk.server.behavior.LocatedObjectImpl$ClassObjectImpl.canSomewhere(LocatedObjectImpl.java:240)
at com.sas.oprisk.monitor.web.layout.template.MenuFunctionRegistry$11.evaluate(MenuFunctionRegistry.java:221)
at com.sas.oprisk.monitor.web.layout.template.MenuFunction.evaluate(MenuFunction.java:38)
java.lang.NullPointerException
at com.sas.oprisk.server.behavior.UserImpl.isSuperUser(UserImpl.java:130)
at com.sas.oprisk.server.behavior.LocatedObjectImpl$ClassObjectImpl.canSomewhere(LocatedObjectImpl.java:240)
at com.sas.oprisk.monitor.web.layout.template.MenuFunctionRegistry$11.evaluate(MenuFunctionRegistry.java:221)
at com.sas.oprisk.monitor.web.layout.template.MenuFunction.evaluate(MenuFunction.java:38)
The problem occurs after you create a bookmark with the URL from a previous session and then use the bookmark link to access the web application. For example, you might see the problem if the URL in the bookmark is similar to the following:
http://sasbap.demo.sas.com/SASLogon/login?service=http%3A%2F%2Fsasbap.demo.sas.com%2FSASEnterpriseGRC%2Fj_spring_cas_security_check
Instead, you should bookmark and use a link similar to the following:
http://sasbap.demo.sas.com/SASEnterpriseGRC
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise GRC | Microsoft® Windows® for x64 | 6.1 | 9.4 TS1M2 | ||
| Microsoft Windows 8 Enterprise 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 10 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 for x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Std | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Professional x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.1 | 9.4 TS1M2 | ||||
| 64-bit Enabled AIX | 6.1 | 9.4 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.1 | 9.4 TS1M2 | ||||
| HP-UX IPF | 6.1 | 9.4 TS1M2 | ||||
| Linux for x64 | 6.1 | 9.4 TS1M2 | ||||
| Solaris for x64 | 6.1 | 9.4 TS1M2 | ||||
A fix for this issue for SAS Enterprise GRC 6.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/T04.html#60221
The URL in the bookmark link causes a NullPointerException.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2018-04-05 11:20:37 |
| Date Created: | 2017-04-03 03:35:50 |