You cannot log on to SAS Customer Intelligence Studio after you remove the configuration for other SAS Customer Intelligence components such as SAS^® Marketing Optimization or SAS^® Digital Marketing.

When you remove the configuration for one or more of these components, the SASCustIntelStudio.log file displays the following error message:

As a workaround specifically for SAS Marketing Optimization and SAS Digital Marketing, follow these steps:

For SAS Marketing Optimization:

1. Locate the WebAppServer\SASServer6_1\sas_webapps\sas.ci.shell.war\plugins folder and remove the MOPlugin subfolder.
2. Then, navigate to WebAppServer\SASServer6_1\sas_webapps\sas.ci.shell.war\WEB-INF\lib and remove the following JAR files:
   
   • sas.analytics.mo.server-client.jar
   • sas.analytics.mo.server-client.nls.jar
   • sas.analytics.mo.server-flex-client.jar
   • sas.analytics.mo.server-flex-client.nls.jar

For SAS Digital Marketing:

1. Locate the WebAppServer\SASServer6_1\sas_webapps\sas.ci.shell.war\plugins folder and remove the SDMPlugin subfolder.
2. Then, navigate to WebAppServer\SASServer6_1\sas_webapps\sas.ci.shell.war\WEB-INF\lib and remove the following JAR files:
   
   • sas.email.service.jar
   • sas.email.service.nls.jar

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Marketing Automation 6.4 is available at:

A fix for this issue for SAS Marketing Optimization 6.4 is available at:

A fix for this issue for SAS Digital Marketing 6.4 is available at:

A fix for this issue for SAS Marketing Automation 6.3 is available at:

A fix for this issue for SAS Marketing Optimization 6.3 is available at:

A fix for this issue for SAS Digital Marketing 6.3 is available at: