Problem Note 57310: An error occurs when the mamolib library is not available and the error prevents the generation of SAS® Marketing Automation metadata
 |  |  |  |  |
When the mamolib library is not available (for any reason), the error Unable to find mamolib error is generated. This error prevents the generation of SAS Marketing Automation metadata.
The error appears in the SASCustintelCore6.x.log file, as follows:
2015-12-08 12:02:36,061 ERROR [CIAsyncExec-6]
[7be738c6c2613d71:2d876d9e:1517bffc05d:-222d] [sasdemo]
custdata.ejb.ManageBaseLibraryResultData - Stored process exception, MA Return
Code: 303, MA Return Message: Unable to find mamolib!, SAS Return Code: 10303
A similar error for the ma_temp_library_mgmt.sas file appears in the SAS® Stored Process Server log:
2015-12-08T12:02:36,013 INFO [00003488] 8:sasdemo@SASBAP - Return Status in process 21060:
2015-12-08T12:02:36,013 INFO [00003488] 8:sasdemo@SASBAP - SYSCC=10303
2015-12-08T12:02:36,013 INFO [00003488] 8:sasdemo@SASBAP - MAError=303
2015-12-08T12:02:36,013 INFO [00003488] 8:sasdemo@SASBAP - MAMsg=Unable to find mamolib!
You would expect an error to be returned showing that the metadata is not generated. However, no such error appears.
As a workaround, define MAMOLib as a pre-assigned library in SAS® Management Console pointing to a similar location to the following:
\Config\Lev1\Applications\SASCustomerIntelligence\CampaignManagement\Data\MAMORoot
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation | Windows 7 Ultimate x64 | 6.3 | 6.5 | 9.4 TS1M3 | |
| Windows 7 Ultimate 32 bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Professional x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Professional 32 bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Home Premium x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Home Premium 32 bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Enterprise x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Enterprise 32 bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 Std | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 R2 Std | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 Datacenter | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2008 for x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2008 R2 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2008 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 10 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Pro 32-bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Pro | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Enterprise x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Pro x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Pro 32-bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Enterprise x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Enterprise 32-bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft® Windows® for x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| 64-bit Enabled AIX | 6.3 | 6.5 | 9.4 TS1M3 | |||
| 64-bit Enabled Solaris | 6.3 | 6.5 | 9.4 TS1M3 | |||
| HP-UX IPF | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Linux for x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Solaris for x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
A fix for this issue for SAS Marketing Automation 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R60.html#57310| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2016-04-25 10:12:28 |
| Date Created: | 2015-12-21 12:14:11 |