Problem Note 56566: Executing optimized communications with holdout groups does not update the SAS® Customer Intelligence Common Data Model
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When you execute optimized communications with holdouts (regardless of the type of communication), no records are written to the common data model Contact History table for holdouts.
You can see in a communication node how many holdouts there should be. In addition, you can see a list of them in SAS® Marketing Optimization. However, no records are written to the Contact History table in the common data model.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation | Microsoft Windows 8.1 Enterprise x64 | 6.1_M1 | 6.5 | 9.4 TS1M3 | |
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Pro x64 | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Pro 32-bit | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Enterprise x64 | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft® Windows® for x64 | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Enterprise 32-bit | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 Datacenter | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2008 for x64 | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2008 R2 | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Pro | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Pro 32-bit | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2008 | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Enterprise x64 | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Enterprise 32 bit | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 Std | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 R2 Std | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Home Premium 32 bit | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Home Premium x64 | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Professional 32 bit | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Professional x64 | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Ultimate 32 bit | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Ultimate x64 | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| 64-bit Enabled AIX | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| 64-bit Enabled Solaris | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| HP-UX IPF | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Linux for x64 | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
| Solaris for x64 | 6.1_M1 | 6.5 | 9.4 TS1M3 | |||
A fix for this issue for SAS Marketing Automation 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U53.html#56566A fix for this issue for SAS Marketing Automation 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R60.html#56566A fix for this issue for SAS Marketing Automation 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K78.html#56566| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-10-12 14:55:32 |
| Date Created: | 2015-09-10 04:28:23 |