Problem Note 56150: The drop-down lists for Type, Category, and Subcategory are empty when you create a new entity in SAS® Enterprise Case Management
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When you create a new entity in SAS Enterprise Case Management, the drop-down lists for Type, Category, and Subcategory might be empty. The problem occurs when your browser locale includes both a language code and a country code, and the locale is not defined in the SAS Enterprise Case Management database.
To work around this problem, add your locale to the ECM_LOCALE database table. For example, specify the following SQL statement to add the Japanese locale:
insert into ecm_locale (locale, fallback_locale) values ('ja_JP', 'ja');
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 6.1_M1 | 6.3 | 9.4 TS1M0 | 9.4 TS1M2 |
| 64-bit Enabled AIX | 6.1_M1 | 6.3 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| 64-bit Enabled Solaris | 6.1_M1 | 6.3 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| HP-UX IPF | 6.1_M1 | 6.3 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Linux for x64 | 6.1_M1 | 6.3 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Solaris for x64 | 6.1_M1 | 6.3 | 9.4 TS1M0 | 9.4 TS1M2 | ||
A fix for this issue for SAS Enterprise Case Management 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R66.html#56150
The drop-down lists might be empty when you create a new case, incident, subject, or regulatory report.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-07-23 18:34:00 |
| Date Created: | 2015-07-10 13:26:03 |