49824 - SAS® Merchandise Data Integration mdi_loaddm_merch_hierarchy job might generate "ORACLE EXECUTE ERROR: ORA-04092: CANNOT ROLLBACK IN A TRIGGER"

Problem Note 49824: SAS® Merchandise Data Integration mdi_loaddm_merch_hierarchy job might generate "ORACLE EXECUTE ERROR: ORA-04092: CANNOT ROLLBACK IN A TRIGGER"

When running the mdi_loaddm_merch_hierarchy job in SAS^® Merchandise Data Integration to load Level 10 merchandise products into SAS^® Merchandise Financial Planning, the following errors might be generated in the mdi_loaddm_merch_hierarchy.log:

ERROR: ORACLE execute error: ORA-04092: cannot ROLLBACK in a trigger ORA-06512: at "MAXDATA.GET_CTREE_FROM_CMAST_ID", line 218 ORA-01403: no data found ORA-06512: at "MAXDATA.BEF_UPD_LV10MAST", line 68 ORA-04088: error during execution of trigger 'MAXDATA.BEF_UPD_LV10MAST'.

This error is generated when there are orphan records in the lv10cat table and causes the job to fail.

The workaround for this issue is to either delete the orphaned record(s) or fix the product load input records that reference the orphaned lv10cat_id records.

Below are two SQL queries to help identify the orphaned records. It is recommended that you run the queries in sqlplus, SQL Developer, or TOAD using the maxdata user ID and password.

If the first query returns no records, then run the second query to identify the orphaned records.

select * from maxdata.lv10cat where lv10cat_id not in(select lv10cat_id from maxdata.lv10ctree ) and lv10cat_id >0;

select * from maxdata.lv10cat lv10cat where lv10cat_id <> 0 and not exists ( select 1 from maxdata.lv8ctree ctree where lv10cat.lv1cmast_id = ctree.lv1cmast_id and lv10cat.lv2cmast_id = ctree.lv2cmast_id and lv10cat.lv3cmast_id = ctree.lv3cmast_id and lv10cat.lv4cmast_id = ctree.lv4cmast_id and lv10cat.lv5cmast_id = ctree.lv5cmast_id and lv10cat.lv6cmast_id = ctree.lv6cmast_id and lv10cat.lv7cmast_id = ctree.lv7cmast_id and lv10cat.lv8cmast_id = ctree.lv8cmast_id );

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
Product Family	Product	System	Reported	Fixed*	Reported	Fixed*
SAS System	SAS Merchandise Financial Planning	64-bit Enabled Solaris	6.1.3		9.1 TS1M3 SP4
		64-bit Enabled AIX	6.1.3		9.1 TS1M3 SP4
		Windows Vista for x64	6.1.3		9.1 TS1M3 SP4
		Windows Vista	6.1.3		9.1 TS1M3 SP4
		Microsoft Windows XP Professional	6.1.3		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Standard Edition	6.1.3		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Enterprise Edition	6.1.3		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Datacenter Edition	6.1.3		9.1 TS1M3 SP4
		Microsoft Windows NT Workstation	6.1.3		9.1 TS1M3 SP4
		Microsoft Windows 2000 Professional	6.1.3		9.1 TS1M3 SP4
		Microsoft Windows 2000 Server	6.1.3		9.1 TS1M3 SP4
		Microsoft Windows 2000 Datacenter Server	6.1.3		9.1 TS1M3 SP4
		Microsoft Windows 2000 Advanced Server	6.1.3		9.1 TS1M3 SP4

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

Type:	Problem Note
Priority:	high

Date Modified:	2013-05-03 14:15:29
Date Created:	2013-05-01 11:58:47

Support

Problem Note 49824: SAS® Merchandise Data Integration mdi_loaddm_merch_hierarchy job might generate "ORACLE EXECUTE ERROR: ORA-04092: CANNOT ROLLBACK IN A TRIGGER"

Operating System and Release Information