Installation Note 49516: Frequently asked questions about SAS® 9.4 software
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What's New in SAS 9.4
To see the new features that are available with SAS 9.4, see What's New.
Installation
Q. Is SAS 9.4 an update or upgrade of SAS® 9.3?
A. No, SAS 9.4 is a new release and should be installed in an empty directory that is separate from any previous SAS installation. The person installing SAS chooses a path for the SASHOME directory that meets the internal standards for your system. By default, the SAS® Deployment Wizard installs SAS 9.4 to the following SASHOME directory locations:
- Windows operating environments: C:\Program Files\SASHome
- UNIX operating environments: /usr/local/SASHome
- the MVS operating environment: /usr/lpp/SASHome
If you have used these default paths for a previous release, you must modify this location so that it is unique among your installed SAS releases. For example, if you have SAS 9.3 already installed in C:\Program Files\SASHome, the default value for SAS 9.4 would be SASHome2.
Q. Where can I find documentation for installing and using SAS 9.4?
A. Installation documentation for all supported operating systems is located on the SAS 9.4 Install Center Documentation page.
Q. What logs can be used to troubleshoot SAS 9.4 installations?
A. See the following SAS Notes:
- SAS Note 48928: "Troubleshooting the SAS® 9.4 installation process in a Windows operating environment"
- SAS Note 49756: "Troubleshooting the SAS® 9.4 installation process in a z/OS operating environment"
- SAS Note 49799: "Troubleshooting the SAS® 9.4 installation process in a UNIX operating environment"
Q. Can I add a SAS 9.4 order to a SAS 9.3 depot?
A. No, SAS® Download Manager does not allow the combination of SAS 9.3 and SAS 9.4 orders. You should not combine SAS 9.3 and SAS 9.4 depots. For more information, see SAS Note 42914: "A SAS® 9.2 order cannot be combined with a SAS® 9.3 order in the same SAS Software Depot."
Q. I am receiving my SAS 9.4 order as an Electronic Software Delivery (ESD). Instead, can I request media?
A. The preferred method for acquiring the software is by using the SAS ESD system. By downloading the software over the Internet, you are able to receive your software faster. In addition, this helps you and SAS make changes to protect our environment by eliminating the need to expend resources on a physical shipment. Once the software is downloaded, you have the option of creating physical media on-site if needed. We encourage you to try the ESD system. If it does not work for you, then contact your account manager.
Q. Can SAS 9.2, SAS 9.3, and SAS 9.4 coexist on the same server?
A. Yes, SAS 9.2, SAS 9.3, and SAS 9.4 can coexist on the same server. However, SAS 9.4 cannot share a SASHOME directory or configuration directory with other releases.
Important: In order for these releases to work on the same machine in a Windows operating environment, you must install the SAS releases from the earliest to the latest. For example, install SAS 9.2, and then SAS 9.3. On a Windows system, be sure to reboot your system after each installation. This is not necessary on a z/OS or UNIX system.
Q. SAS 9.3 uses the SAS Deployment Wizard. Does SAS 9.4 use the SAS Deployment Wizard?
A. Yes. The SAS Deployment Wizard is used with SAS 9.4 installations and the SAS Deployment Manager. Some features have changed. See the SAS® Deployment Wizard and SAS® Deployment Manager 9.4: User’s Guide for more details.
Q. Can I install SAS 9.4 quietly?
A. Yes, only in Windows and UNIX operating environments. The SAS Deployment Wizard is the common interface that is used to install and deploy all SAS 9.4 software. The commands to quietly deploy SAS 9.4 are the same as those that are used with SAS 9.3. For more information, see Chapter 3 of the SAS® Deployment Wizard and SAS® Deployment Manager 9.4: User’s Guide.
Q. Can I uninstall SAS 9.4 quietly?
A. Yes. The SAS Deployment Manager has the ability to quietly uninstall SAS 9.4. You can find more details about this subject in the section "Quiet Removal of SAS Software" in Chapter 6 of the SAS® Deployment Wizard and SAS® Deployment Manager 9.4: User’s Guide.
Q. When I installed SAS 9.3, the order included the SAS installation data (SID) file. Do SAS 9.4 orders also include the SID file?
A. Yes, the correct SID file is still included in your Electronic Software Delivery (ESD) and is saved to the SAS-Software-Depot\sid_files\ directory.
When you renew your SAS license, a new SID file is sent by e-mail to the SAS Installation Representative.
For your reference, the form of the new SID filename is SAS 94_order-number_site-number_operating-system.txt.
Q. I would like to have my SAS software order e-mail (SOE) re-sent to me. How do I do this?
A. The fastest method is to submit the required information from the Administrator Services page.
For customers in the US, another method is to contact SAS Contracts Customer Service at (800) 727-0025 and request that the SOE be re-sent. In other countries, please contact your local office.
Note: The SOE will be sent to the designated SAS representative for your company.
Q. I am installing SAS 9.4 for the first time, and the SAS installation data (SID) file in my SAS Software Depot has expired. Can I still install SAS 9.4 successfully?
A. Yes, as long as the expiration date is still within the grace period (typically 90 days from the original expiration date), you will be able to install the software. If, however, the expiration date is not within the grace period, you must obtain a new SID file from SAS Contracts Customer Service. A SID might have already been sent to your SAS Installation Representative when your annual license fee was paid. Place this SID file in the sid_files directory of your SAS Software Depot and select the new SID file when prompted by the SAS Deployment Wizard.
You can download the SAS Software Depot using the original Order Number and Installation Key even if the SID file has expired.
Note that when you renew your SAS license, the new SID file will be sent to your SAS Installation Representative by e-mail as usual.
Q. Where can I find directions for applying a renewal SID file?
A. The License Assistance web page provides complete directions for all supported platforms and SAS releases. See the section "Applying a License File and Troubleshooting License Issues."
Q. I received a message that says that my download count exceeds the maximum limit of the Electronic Software Delivery (ESD). What does this message mean?
A. The SAS Download Manager is not intended to be used by each user that is requesting SAS 9.4. Instead, you should download a single copy of SAS 9.4 to a shared network location from which users can access and install the software.
The SAS Deployment Wizard, which is an interface application within the SAS Software Depot, provides distribution methods for SAS 9.4. You can create media, copy the depot to a shared location, or create specific depots for specific users. You can find more information in Chapter 2 of the SAS® Deployment Wizard and SAS® Deployment Manager 9.4: User’s Guide.
Q. I do not need all the languages that are included with SAS 9.4 and would like to remove all but English in order to save disk space. What is the best way to remove the unwanted languages?
A. With SAS 9.4, languages can be subsetted at download time or later using the SAS Deployment Wizard. You can find more details about this subject in Chapter 3 (Subsetting an Order)" in the SAS® Deployment Wizard and SAS® Deployment Manager 9.4: User’s Guide.
Q. If I have multiple SAS 9.4 orders in my depot, will I have multiple versions of the installation program (SAS Deployment Wizard) and the SAS Migration Utility?
A. No, you will have only the most recent version of the SAS Deployment Wizard and the SAS Migration Utility.
SAS Software Depots under Windows
Q. Can I copy an existing depot (standard or subsetted) to another location?
Q. How can I create an exact copy of a depot to a machine that is not networked?
A. The SAS Software Depot Copy Utility is a tool that is available with SAS 9.4 orders. This utility copies an entire depot and places it in a target location via FTP. Another option is to run setup.exe from the existing depot, select Create or Add to a SAS Software Depot, and provide the new depot location.
For more information, see the section "Moving Between Non-Shared Network Locations" in Chapter 2 of the SAS® Deployment Wizard and SAS® Deployment Manager 9.4: User’s Guide.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | N/A | Greenplum on Linux x64 | 9.4 TS1M0 | |
| z/OS | 9.4 TS1M0 | |||
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 9.4 TS1M0 | |||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 9.4 TS1M0 | |||
| Microsoft® Windows® for x64 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2003 for x64 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2008 for x64 | 9.4 TS1M0 | |||
| Windows 7 Enterprise x64 | 9.4 TS1M0 | |||
| Windows 7 Home Premium x64 | 9.4 TS1M0 | |||
| Windows 7 Professional x64 | 9.4 TS1M0 | |||
| Windows 7 Ultimate x64 | 9.4 TS1M0 | |||
| 64-bit Enabled AIX | 9.4 TS1M0 | |||
| 64-bit Enabled HP-UX | 9.4 TS1M0 | |||
| 64-bit Enabled Solaris | 9.4 TS1M0 | |||
| HP-UX IPF | 9.4 TS1M0 | |||
| Linux for x64 | 9.4 TS1M0 | |||
| Linux on Itanium | 9.4 TS1M0 | |||
| Solaris for x64 | 9.4 TS1M0 | |||
| Type: | Installation Note |
| Priority: | N/A |
| Date Modified: | 2013-12-12 17:12:00 |
| Date Created: | 2013-03-26 16:48:23 |