Problem Note 48441: The user interface stops responding indefinitely during a Creating Analysis Job task or a Creating Reporting Job task
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In SAS® Risk Management for Banking and SAS® Risk Management for Insurance, the user interface (UI) can stop responding indefinitely when you attempt to create an analysis job in the Analysis Wizard or a reporting job in the Reporting Wizard.
The corresponding error in the web application log is similar to this:
ERROR [] com.sas.framework.services.config.dao.MetadataApplicationDAO - Unable to load
application information due to exception: RemoteException occurred in server
thread; nested exception is:
java.rmi.ConnectException: Connection refused to host: X.X.X.X; nested
exception is:
java.net.ConnectException: Connection refused: connect
The UI uses an AMF streaming channel to receive updates from the job queue. These updates are used to remove the Creating Analysis Job and Creating Reporting Job dialog boxes. They are also used to update the Analysis Tasks, Reports, and Job Queues workspaces as the jobs are executed. This streaming is only supported over HTTP 1.1 and might be affected by HTTP connectors, proxies, reverse proxies, or other network components that buffer the response stream. This can cause the UI to freeze.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Risk Management for Banking | Microsoft® Windows® for x64 | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 |
| Microsoft Windows Server 2003 Datacenter Edition | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 for x64 | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows XP Professional | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Enterprise 32 bit | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Enterprise x64 | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Home Premium 32 bit | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Home Premium x64 | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Professional 32 bit | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Professional x64 | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Ultimate 32 bit | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Ultimate x64 | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows Vista | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows Vista for x64 | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled AIX | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled HP-UX | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| HP-UX IPF | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Linux | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Linux for x64 | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Solaris for x64 | 3.1 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| SAS System | SAS Risk Management for Insurance | Microsoft® Windows® for x64 | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2003 Datacenter Edition | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 for x64 | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2008 | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2008 for x64 | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows XP Professional | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Enterprise 32 bit | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Enterprise x64 | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Home Premium 32 bit | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Home Premium x64 | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Professional 32 bit | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Professional x64 | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Ultimate 32 bit | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Ultimate x64 | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows Vista | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows Vista for x64 | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| 64-bit Enabled AIX | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| 64-bit Enabled HP-UX | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| 64-bit Enabled Solaris | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| HP-UX IPF | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Linux | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Linux for x64 | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Solaris for x64 | 2.1 | 2.11 | 9.2 TS2M3 | 9.3 TS1M0 | ||
A fix for this issue for SAS Risk Management for Banking 3.1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/E29.html#48441A fix for this issue for Risk Management for Banking 3.11 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/I73.html#48441| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2012-11-15 16:25:54 |
| Date Created: | 2012-11-09 12:04:39 |