Problem Note 48185: A single case in SAS® Enterprise Case Management might have different values for its Activity Status when it is opened by different users
When two different user IDs open the same case in SAS Enterprise Case Management, two different values for the case's Activity Status might be displayed. The Activity Status should be the same regardless of which ID opens the case.
To work around this issue, one of the user IDs can close the case. After one closes the case, the case is not really closed. The Activity Status of the case should now be the same for any user ID that opens the case.
To obtain a fix for this issue, contact SAS Technical Support.
Operating System and Release Information
| SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2003 Datacenter Edition | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2003 Enterprise Edition | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2003 Standard Edition | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2003 for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2008 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2008 for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows XP Professional | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Windows 7 Enterprise 32 bit | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Windows 7 Enterprise x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Windows 7 Home Premium 32 bit | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Windows 7 Home Premium x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Windows 7 Professional 32 bit | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Windows 7 Professional x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Windows 7 Ultimate 32 bit | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Windows 7 Ultimate x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Windows Vista | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Windows Vista for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| 64-bit Enabled AIX | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| 64-bit Enabled Solaris | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| HP-UX IPF | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Linux for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
| Solaris for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M0 |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-02-20 11:00:50 |
| Date Created: | 2012-10-17 15:34:11 |
