SSL certificates can be imported only to the personal user's location. If the certificate is imported to the local computer's location, signon attempts to the server fail.

For example: When importing certificates, one would typically import by going to Current User ► Personal ► Certificates. The desired path, however, is Local Computer ► Personal ► Certificates, so that the certificate can be located in a central location for all users.

The following error might be seen in the client log:

ERROR: A communication subsystem partner link setup request failure has occurred.
ERROR: Cannot start remote process.

ERROR: A communication subsystem environment initialization request failure has occurred.
ERROR: Network request failed (rc 0x01EBCF40) - SSL Error: Certificate was not found.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for Base SAS 9.3 is available at:

A fix for this issue for SAS/Secure SSL 9.3 is available at:

A fix for this issue for SAS/Secure SSL 9.2_M3 is available at: