Important! Adobe Flash Deadline Could Impact You

On December 31, 2020, Adobe will move its Flash technology to end-of-life status.
Please read our statement to learn how to remove the Adobe Flash Player dependency in your SAS software before time runs out.

Technical Support

Get the help you need to resolve problems.

SAS® Viya® 2020.1 is now generally available.

The support policy for this release is different from the support policy for SAS® 9.4, SAS® Viya® 3.5 and earlier releases. Both support policies are explained on the SAS Technical Support Services and Policies page.

SAS® Premium Support Services

When you need questions answered or problems solved, turn to the experts.

SAS® Premium Support

Enhanced technical support for businesses with evolving needs.

SAS® Administrators

Get resources for installing, updating, managing and maintaining your SAS software deployment.  

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"SAS technical support is spectacular. It is a major reason to choose SAS software over competing products."

– Gregory Mojzak, Dow Corning Corporation


SAS Technical Support Services & Policies

Our mission is to help you make the best use of SAS software through effective and responsive support, active advocacy, and a broad range of self-help resources.

Get the details

Urgent problem? Call us.

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(In US and Canada)

(International Calls to US Headquarters)

Outside North America? Contact your local SAS office.

SAS Technical Support, Licensing Operations, and Customer Contact Center US-based operations will be closed on Thursday and Friday, November 26 - 27, 2020, for the Thanksgiving holiday.

Normal business hours will resume at 9:00 AM EST on Monday, November 30, 2020.

Critical problem support

Critical problem support, as defined by the Support Services and Policies, is available during this time. To reach critical problem support via phone, dial 1-919-677-8008 or 1-800-727-0025 (US & Canada). If you are outside of North America, contact your local SAS office.

Alternate resources

You can visit SAS Support on the web to access online resources and find solutions to common problems.  SAS Support Communities can also be used to get help from fellow SAS practitioners around the world, 24/7. 

SAS offices outside the United States will operate according to their individual country schedules and holiday observance policies.

Thank you for using SAS Software!

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