This course demonstrates how to create bots using SAS Conversation Designer. The course includes the creation of entities, utterances, and dialogues that use Natural Language Processing from SAS to provide a bot that converses with users in a natural, conversational way.

Learn how to

• Define a domain for a bot along with the relevant topic areas.
• Create utterances, entities, and dialogues for the bot to use.
• Use branching and parameters as a way for the bot to obtain more information from the user.
• Create templates for the bot to reuse portions of code.
• Use aspects of the Apache Velocity Template Language to format bot responses.
• Develop small talk and random responses to provide a more natural conversation with users.

Who should attend

Users who want to create bots that are needed to assist users in an automatic but still natural way. The bot allows a natural conversation for the user to get assistance without the need for programming.

Formats available	Standard duration
Classroom:	2 days
Live Web Classroom:	4 half-day session(s)	System Requirements
e-Learning:	14 hours/180 day license	System Requirements

Before attending this course, knowledge of SAS Viya, JSON, and Apache Velocity Template Language is helpful but not necessary.

This course addresses SAS Conversation Designer software.

Introduction to SAS Conversation Designer

• Conversation Designer and bots.
• Process for creating a bot.

Creating a Bot

• Defining the domain and topics.
• Creating intents, utterances, and entities.
• Creating and testing dialogues.

Improving Bot Responses

• Asking for more information.
• Natural bot responses.
• Using templates.
• Using SAS code and accessing reports.