Warranty Maturity Model Assessment
Business Knowledge Series course
Presented by Terry Hawkins, President, Global Warranty and Service Contract Association and Industry Consultant
This highly interactive workshop utilizes a proven self-assessment tool, known as "The Maturity Model," to guide original equipment manufacturers (OEMs) as they evaluate their warranty management and service contract programs. A facilitator will assist as your team progresses through a hierarchy of conditions to arrive at your current level of process maturity. By the conclusion of the workshop, you will have established next steps for your program and composed a formal report for senior management.
Learn how to
Who should attendAnyone involved in warranty and service contract programs that are managed by, or managed on behalf of, original equipment manufacturers (OEM)
Review Goals and Objectives