Business Knowledge Series course
Presented by Terry Hawkins, President, Global Warranty and Service Contract Association and Industry Consultant
Effective warranty management can have significant impact on your company's bottom-line profitability and drive competitive advantage. Whether you represent a large multinational corporation or a much smaller firm, your warranty management program is of growing importance. This course, developed by recognized experts in the discipline, introduces you to techniques that will improve the effectiveness and efficiency of your warranty management processes and includes a comprehensive discussion of the analytics that will help you manage information intelligently.
Learn how to
- handle claim flow and call centers
- manage campaigns
- file claims accurately
- process claims
- use analytics to identify suspect claims
- manage supplier relationships
- time payments
- analyze contracts
- drive organizational change.
Who should attend
Those who have varying levels of experience with warranty and service-contract programs and want to learn how successful programs operate
Formats available | Standard duration | | |
Classroom: |
3.0 days | | |
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