Warranty Maturity Model Assessment
Business Knowledge Series course
Presented by Terry Hawkins, President, Global Warranty and Service Contract Association and Industry Consultant
This highly interactive workshop utilizes a proven self-assessment tool, known as "The Maturity Model," to guide original equipment manufacturers (OEMs) as they evaluate their warranty management and service contract programs. A facilitator will assist as your team progresses through a hierarchy of conditions to arrive at your current level of process maturity. By the conclusion of the workshop, you will have established next steps for your program and composed a formal report for senior management.
Learn how to
Who should attend
Review Goals and Objectives
Review Existing Organizational Chart and Process Map
Warm-Up Exercise: "Back to the Future"
What Characterizes World Class?
Background of Maturity Model