Customer Life Cycle Management Using SAS
Business Knowledge Series course
Presented by Goutam Chakraborty, Ph.D., professor of marketing and founder of the SAS and Oklahoma State University Data Mining Certificate Program
Marketing wisdom suggests that firms need to adopt a strategic approach toward understanding valuation of their customers and managing customer life cycle to gain competitive advantage in the marketplace. This course starts by discussing the different paths to customer profitability by linking customer loyalty with profitability and exploring the drivers of profitable customer loyalty. The course covers the popular metrics and methods used to measure customer valuation, including the concept of Customer Lifetime Value (CLV). Also discussed are the different strategies available to managers to maximize CLV over a customer's life cycle.
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Who should attend
Interested in this course? Join our interest list and receive course updates and scheduling information as it becomes available.
Some experience with SAS is helpful, but it is not mandatory.
This course addresses SAS Enterprise Miner software.
Introduction to Customer Lifetime Value and Customer Life Cycle Management
CLV Calculations via Simple Methods
Next Best Activity/Product/Offer Models
Specialized Models for LTV and Life Cycle Management