| Service and Support from SAS |
SAS/C
Technical Support provides regular maintenance updates for compiler and library
products and makes this material available to SAS/C customers
in various ways. The Installation Representative is responsible for installing
and maintaining SAS/C products at your site.
SAS/C problems are tracked by Usage Notes.
Each Usage Note describes the symptoms of a problem, identifies the component
and release where the problem occurs, and tells how to fix or avoid the problem.
The Installation Representative corrects software defects
by applying zaps to the compiler objects or load modules, using the
APPLYZAP
utility. If a zap is
available for a problem, this will be indicated in the Usage Note for that
problem. Not every problem described in a Usage Note has a corresponding zap,
but every zap is referenced in one or more Usage Notes.
The SAS/C Usage
Notes Product Tape contains all Usage Notes and zaps available at the time
of the tape's issue. New SAS/C customers receive this tape at time of purchase.
SAS/C Technical Support periodically updates the tape, which is shipped automatically
to licensed customers.
Chapter 2 contains detailed information about Usage
Notes. Chapter 3 explains how to apply zaps to compiler products. Applying
zaps is also explained in the installation instructions accompanying the SAS/C
Compiler.
Chapter 5 explains how to access the SAS Institute Inc.
Web page from a Web browser. From the SAS/C support page, you can search
Usage Notes for current information about SAS/C problems and solutions, download
zaps, and report problems via an online form.
Copyright © 2001
by SAS Institute Inc., Cary, NC, USA. All rights reserved.
