Chapter Contents
Previous
Next
Electronic Support Services

Using E-mail to Report Problems

Use e-mail to report SAS/C problems or to communicate with SAS/C support consultants. You can also register to receive automatic e-mail updates from SAS support about problems and solutions.

The Electronic Mail Interface to Technical Support (EMITS) system logs your mail to the attention of the Technical Support Division and sends an e-mail message acknowledging receipt of your mail.

You must register to use EMITS. If you have accounts on multiple machines, register from the same host system that you want to use for sending messages to the Technical Support Division. EMITS extracts your e-mail address from the header of your message and uses this address as your account ID. You may register from multiple machines if you want to send messages to Technical Support from more than one machine. The SAS Institute Technical Support e-mail address isSUPPORT@SAS.COM.

In the subject field of the message, type EMITS.

Start in column 1 in the body of the message and type: 

\./register= customer name
\./company= company name
\./site= valid site number
\./phone= phone number

When your account is added, EMITS notifies you by e-mail and sends you a complete guide to using EMITS.

Once you are registered for EMITS, you can receive online documentation by sending an e-mail message with the following test:

\./help

Here are several points to keep in mind when sending mail to EMITS:

Registering for Automatic E-mail Updates

Use the Technical Support News Listing (TSNEWS-L) facility to receive automatically technical information such as

You can subscribe to TSNEWS-L by sending e-mail to LISTSERV@VM.SAS.COM. The body of your message should consist of this line: SUBSCRIBE TSNEWS-L your name .

You can find what is available through TSNEWS-L by sending e-mail to LISTSERV@VM.SAS.COM with this in the body of the message: INDEX TSNEWS-L.

TSNEWS-L responds with a message listing all the documents that are available for downloading. Once you know the name and type of a document you want, issue this command to receive it: GET filename filetype TSNEWS-L.

To receive documentation on commonly used LISTSERV commands, send e-mail to LISTSERV@VM.SAS.COM with this in the body of the message: HELP.


Chapter Contents
Previous
Next
Top of Page

Copyright © 2001 by SAS Institute Inc., Cary, NC, USA. All rights reserved.