Beyond Technical Support, there are other mechanisms for providing user feedback. The annual SAS Users Group International (SUGI) conference provides a forum where SAS users may share ideas and suggestions with each other and with company staff members. Your suggestions are used as the basis of the SASware Ballot, which is sent as part of the SUGI conference registration packet to all names on the SAS Communications mailing list. The results of the ballot are presented at the SUGI conference and are printed along with the proceedings of the conference. The valuable user feedback provided through the SASware Ballot has a major influence on the future direction of all Institute software and services. SUGI is open to all users of the SAS System or SAS/C software.
The SUGI conference includes formal paper presentations, roundtable luncheons, tutorials, demonstrations, and informal "birds-of-a-feather" sessions. Among the conference topics are a number of items of specific interest to users of SAS/C software. The company encourages you, as SAS/C software customers, to take an active part in the SUGI conference and welcomes your suggestions for conference topics. Sample topics might include debugging with the SAS/C Debugger, interfacing with other software, portability issues, and specialized areas of support fitting your needs. Please submit your topic suggestions in writing to the Technical Support Division, Attention: SAS/C Software.
Details about upcoming SUGI conferences, as well as the latest information about SAS products and support services, can be found in SAS Communications, a quarterly magazine for SAS Institute software users. To add your name to the mailing list, contact the mailing list coordinator at SAS.
The company is also interested in assisting SAS/C software customers who would like to start a C user's group. To obtain information about starting a C user's group in your area, contact your Marketing Representative for SAS/C software.
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