Resolving Problems with SAS Environment Manager

When you add auto-discovered resources into the inventory, you might see the following error message

Unable
                     to import platform : org.hyperic.hq.common.SystemException: org.hibernate.ObjectNotFoundException:No
                     row the the given identifier exists: [org.hyperic.hq.autoinventory.Allp#10001]

Purge the AIQ data in the SAS Environment Monitor database. Follow these steps:

Select ManageHQ HealthDatabase tab
Select Purge AIQ Data from the Action menu.
These messages appear:
- DELETE FROM EAM_AIQ_IP: 0 rows
- DELETE FROM EAM_AIQ_SERVICE: 0 rows
- DELETE FROM EAM_AIQ_SERVER: 0 rows
- DELETE FROM EAM_AIQ_PLATFORM: 0 rows
Restart the agents.

If you add a resource that has been discovered but does not have any availability information to an Availability Summary portlet, the portlet will never display any information for the resource. The server log contains this information:

On the Resources tab, delete the platform that contains the resource.
Stop the agent.
Delete the tokendata, keystore, and keyvals files from the directory <SAS-configuration-directory>/Lev2/Web/SASEnvironmentManager/agent-5.8.0-EE/data.
Issue the command hq-agent.bat/sh restart from the command console.

Connections for gathering metrics and performing heath checks might cause problems with SAS IOM servers.

The direct connections that SAS Environment Manager makes with some SAS IOM servers (such as SAS workspace servers, SAS stored process servers, and SAS object spawners) might cause problems with server operations. Examples of these problems include the following:

SAS Environment Manager starting jobs that never complete on SAS pooled workspace servers and SAS stored process servers
SAS stored process servers attempting to start every minute and failing each time

To prevent these problems, follow these steps to disable the metric collection processes that might cause problems.

Select ManageMonitoring Defaults
In the Server Types table on the Monitoring Defaults page, select Edit Metric Template for the entry SAS Object Spawner 9.4 SAS Workspace Server.
Select the Availability check box, and then select Disable Collection. Select OK when you are asked to confirm the change.
On the Monitoring Defaults page, select Edit Metric Template for the entry SAS Object Spawner 9.4 SAS Stored Process Server.
Select the Availability check box and the Utilization check box (which also selects the check boxes under the Utilization heading), and then select Disable Collection. Select OK when you are asked to confirm the change.
In the Server Types table on the Monitoring Defaults page, select Edit Metric Template for the entry SAS Object Spawner 9.4 SAS Pooled Workspace Server.
Select the Availability check box, and then select Disable Collection. Select OK when you are asked to confirm the change.

If you are using Microsoft Internet Explorer, newly created folders might not show up in the folder tree.

To ensure that new folders appear, from the Internet Explorer menu, select Tools

F12 Developer Tools. From the Internet Explorer Developer Tools menu, select Cache

Always refresh from server.

If you cause an error when you rename a folder (because, for example, you used invalid characters in the name or specified a blank name), the folder is not saved and the Validate Result dialog box appears.

To view details about the error, click the text Basic Properties page failed in the dialog box.

When you configure the SAS Environment Manager Server, SSL 3.0 is enabled by default. SSL 3.0 is vulnerable to the POODLE security attack.

To disable SSL 3.0 in the SAS Environment Manager Server, follow these steps:

Open the server.xml file that is in the directory server-5.0.0-EE/hq-engine/hq-server/conf under the SAS Environment Manager directory.
Locate the <Connector> element that specifies SSLEnabled=”true”
Specify the sslProtocols parameter in the <Connector> element.
```
<Connector ... sslProtocols="TLSv1,TLSv1.1,TLSv1.2"/>
```
Save the file and restart the SAS Environment Manager Server.

Note: Depending on your release of SAS Environment Manager, the sslProtocols parameter might already be specified. If this is the case, SSL 3.0 is already disabled and you do not need to take any further action.

The User Manager might not appear when you are using SAS Environment Manager with Microsoft Internet Explorer version 9 or version 11.

If you are using Microsoft Internet Explorer version 9, follow these steps:

From the Internet Explorer menu bar, select ToolsF12 developer tools. The developer tools area appears at the bottom of the window.
In the menu bar of the developer tools area, locate the Developer Tools entry.
If the entry appears as Developer Tools: Quirks, click on the entry and select Internet Explorer 9 standards from the pop-up menu.
From the developer tools menu bar, select FileExit.

If you are using Microsoft Internet Explorer version 11, follow these steps:

Select the Tools icon in the upper right corner of the Internet Explorer window to display the Tools menu.
Select Compatibility View settings from the Tools menu.
In the Compatibility View Settings window, clear the check box Display intranet sites in Compatibility View.
Close the Compatibility View Settings window.