Private Live Web Policies & Guidelines
Please read and follow the following guidelines below to ensure an optimal
service experience.
Private Live Web classes:
SAS' Live Web classes are instructor-based courses delivered over
the Internet in real-time using a combination of Web conferencing and audio
conferencing. A
private Live Web class can be
scheduled exclusively for one organization.
Enrollment:
A course description is provided to the customer for distribution
to potential attendees. SAS strongly recommends that only those with the
prerequisite skills participate in the course.
You may register up to 25 students per class (exceptions: all JMP courses,
which are limited to 20 students and the Introduction to SAS Business
Intelligence, which is limited to 13 students).
System Requirements:
Live Web classes are designed for each student to join with an
independent connection to the Web conference, virtual lab, and audio
conference for optimal participation in the class. Some organizations do
not have sufficient bandwidth to support a high number of simultaneous
connections. Before scheduling a Private Live Web class for your
organization, please test your organization's bandwidth and your ability to
connect to the virtual lab through your organization's firewall. These
tests must be completed from each room that will be used for the class.
Follow these
steps to
complete the tests. Make sure you meet the
system requirements for a Live Web class.
International Attendees:
The audio portion of the Live Web class is delivered over standard
telephone lines. SAS provides a toll-free number and a toll number to
registered students. The toll-free number may be used by students located
in the US, Canada, and Puerto Rico. For all other countries, telephone
charges will apply.
Course Materials:
Printed course materials and exercise files will be shipped to one
central contact at the customer's site approximately 3 weeks in advance of
the course date. The customer contact is responsible for distributing
these materials to the registered students if hard-copy materials are
desired. In addition, students will receive a link to download an
electronic copy of the course materials. This link is included in the
instructions email that students receive 3 business days before the class
date.
Course Hours:
Private Live Web classes are scheduled in half-day sessions of 3.5
hours. Some classes may span several sessions.
Diplomas:
At this time, we do not provide diplomas for Private Live Web
classes.
Purchase Orders:
Customer purchase orders will be accepted as an administrative
convenience. Terms and conditions not agreed to in writing and signed on
behalf of SAS Institute Inc. do not apply.
Nondisclosure:
SAS must receive any nondisclosure documents 3 weeks prior to any
service. No service provider has the authority to sign a nondisclosure
agreement at the start of a service.
Cancellation Policy:
You must cancel no later than 21 days before the scheduled start date to
avoid a 25% cancellation penalty (25% of the published applicable fee). To
cancel, the customer should call his Education Account Representative. SAS
will work on a best-effort basis to schedule alternative dates.
Rescheduling training less than 21 days prior to the original start date of
the course is considered a cancellation of training and the 25% penalty
will be charged.
Recording Devices:
With the exception of accommodations made for disabled students,
SAS strictly prohibits the use of audio or video recording devices during
training sessions. SAS reserves the right to record a Live Web class for
future rebroadcast.
