SAS Training
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Live Web Class InformationSteps to prepare for class:
System requirements:Before registering for a Live Web class, please verify that you meet the requirements to participate in the class. For most Live Web classes, you will complete the course exercises through our virtual lab. The virtual lab allows you to access the software used in class over the Internet, so that you do not need this software on your local machine. If firewall problems prevent you from connecting to the virtual lab, then you need access to the software taught in class on a Windows operating system.
Other policies:RegistrationsNon-registered students are not permitted to view the Live Web class. SAS may disconnect without refund any students who broadcast the Live Web class to non-registered students. Registrations must be made at least one business day in advance of the class start date. Registrations made the same day as a Live Web class cannot be guaranteed due to necessary pre-class preparation. Recording The use of recording equipment, including video and audio, is strictly prohibited during the Live Web class. SAS reserves the right to record the Live Web class for future rebroadcast. EPTO Customers EPTO training units may be applied toward the registration fee for a Live Web class. Refer to the class description for details. The EPTO cancellation policy applies to Live Web class registrations. EduPass Customers The EduPass program is not applicable for Live Web class registrations. Continuing Education Units Continuing Education Units (CEUs) are available for Live Web classes. Refer to the class description for details. Cancellations SAS reserves the right to cancel a scheduled Live Web class. Students will be notified of cancellations within 7 working days of the class start date. If a class is cancelled for any reason, SAS will return prepaid registration fees. If you are unable to attend the Live Web class for which you registered, please inform SAS as soon as possible. Fees are fully refundable if notification is received by phone, mail, or e-mail at least 8 calendar days prior to the scheduled start date of an event; after that (7 calendar days or less), the full event fee will be charged. Substitutions (name changes) are accepted at any time prior to the class. Transfers are accepted up to 24 hours before the event start date with a maximum of one transfer allowed per original transaction. Course Notes Return Policy Please note that if you cancel your registration in a SAS Live Web class after the course materials have been shipped, SAS Education will refund the course fee minus $100 for the course notes plus shipping and handling. If you return the course notes within 30 days of the course date, we will refund $100 for the course notes. Shipping charges are not refundable. You may return the course notes to us at ATTN: Benji HaynesPlease enclose the initial packing slip in your return shipment to facilitate refund processing. To ensure your merchandise returns to us safely, use a sturdy carton, and ship via UPS or insured Parcel Post. If the original invoice was paid by credit card or EPTO units, credit will be issued to the respective credit card or EPTO account. Please allow approximately 30 days from the date SAS receives your return for credit to be issued. Customer Satisfaction Guarantee If you are not satisfied with your Live Web experience, SAS will refund full payment for the class. |
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