SAS Institute. The Power to Know

Learning Center
United States globe

SAS Training

Live Web Class Information

Steps to prepare for class:

  1. Understand how to participate and what to expect. Read the Live Web Quick Reference guide (.pdf).

    To view, download the free Adobe Acrobat Reader. For best printing results, select the Acrobat printer icon (will appear in top left corner) instead of printing from your browser window.

  2. Learn how to dial in and download course materials. Look for this info in the instructions e-mail sent to you 3 days before class.
  3. Download your class materials in advance.
  4. Join your class 15 minutes before scheduled start time.

System requirements:

Before registering for a Live Web class, please verify that you meet the requirements to participate in the class. For most Live Web classes, you will complete the course exercises through our virtual lab. The virtual lab allows you to access the software used in class over the Internet, so that you do not need this software on your local machine. If firewall problems prevent you from connecting to the virtual lab, then you need access to the software taught in class on a Windows operating system.

  1. SAS recommends that each student join the Live Web class independently with their own Web conference and telephone connections for optimal participation in the class. To participate in a Live Web class, you need
    • Microsoft Windows 98 SE, 2000, XP, Windows Vista Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit or 64-bit editions)
      • Internet Explorer 5.0 or higher
      • Mozilla Firefox 1.5
      • Netscape Navigator 7.1
      • AOL 9
    • Mac OS X 10.2, 10.3, 10.4
      • Safari 1.1 or higher
      • Mozilla Firefox 1.5
    • Linux
      • Mozilla Firefox 1.5
    • Solaris
      • Mozilla 1.7
    • Additional requirements:
      • Adobe Flash Player 8 or higher
      • Adobe Flash Player 9 or higher for Linux and Solaris
      • Minimum bandwidth is DSL/Cable
      • Wired Internet connection (not wireless)
      • Screen resolution set to 1024x768
  2. To participate in the audio portion of the Live Web class, you need
    • a separate phone line to dial into the audio conference (toll-free in the U.S., Canada, and Puerto Rico. For all other countries, charges will apply)
    • SAS recommends using headphones instead of the standard handset or speakerphone
  3. To verify that your computer will access the Web conference successfully,
    • perform a diagnostic test for your computer. This will check for the supported version of Flash Player and the Acrobat Connect Add-in, among other items; however, you do not need the Add-in to connect to a Live Web class.
    • ensure you can view a SAS Live Web preview class:
      1. Click the following Meeting URL or enter it in your browser: https://sas.connectsolutions.com/preview/
      2. On the page that appears,
        • select "Enter as a Guest"
        • type your name
        • select the "Enter Room" button.
      3. Once this preview loads, you will see a slide show that advances slides every 4 seconds. If you see this, then your system is ready for a SAS Live Web class.
  4. Most, but not all, Live Web classes use the virtual lab. If your class uses the virtual lab, complete the following:
    • run this test to verify that your computer can connect to a virtual lab session through your firewall
    • if you are not able to connect to the virtual lab, please contact Live Web Technical Support at (919) 531-9338
  5. To obtain the class materials, you need
    • the ability to download an installation file (.exe) from the Internet or
    • an unzipping utility application (i.e., WinZip or PKZip)
  6. To view and print the class materials, you need

Other policies:

Registrations
Non-registered students are not permitted to view the Live Web class. SAS may disconnect without refund any students who broadcast the Live Web class to non-registered students.

Registrations must be made at least one business day in advance of the class start date. Registrations made the same day as a Live Web class cannot be guaranteed due to necessary pre-class preparation.

Recording
The use of recording equipment, including video and audio, is strictly prohibited during the Live Web class. SAS reserves the right to record the Live Web class for future rebroadcast.

EPTO Customers
EPTO training units may be applied toward the registration fee for a Live Web class. Refer to the class description for details. The EPTO cancellation policy applies to Live Web class registrations.

EduPass Customers
The EduPass program is not applicable for Live Web class registrations.

Continuing Education Units
Continuing Education Units (CEUs) are available for Live Web classes. Refer to the class description for details.

Cancellations
SAS reserves the right to cancel a scheduled Live Web class. Students will be notified of cancellations within 7 working days of the class start date. If a class is cancelled for any reason, SAS will return prepaid registration fees.

If you are unable to attend the Live Web class for which you registered, please inform SAS as soon as possible. Fees are fully refundable if notification is received by phone, mail, or e-mail at least 8 calendar days prior to the scheduled start date of an event; after that (7 calendar days or less), the full event fee will be charged. Substitutions (name changes) are accepted at any time prior to the class. Transfers are accepted up to 24 hours before the event start date with a maximum of one transfer allowed per original transaction.

Course Notes Return Policy
Please note that if you cancel your registration in a SAS Live Web class after the course materials have been shipped, SAS Education will refund the course fee minus $100 for the course notes plus shipping and handling. If you return the course notes within 30 days of the course date, we will refund $100 for the course notes. Shipping charges are not refundable. You may return the course notes to us at
ATTN: Benji Haynes
Live Web Returns
Building LX: Returns
SAS Institute Inc.
100 SAS Campus Drive
Cary, NC 27513
Please enclose the initial packing slip in your return shipment to facilitate refund processing. To ensure your merchandise returns to us safely, use a sturdy carton, and ship via UPS or insured Parcel Post.

If the original invoice was paid by credit card or EPTO units, credit will be issued to the respective credit card or EPTO account. Please allow approximately 30 days from the date SAS receives your return for credit to be issued.

Customer Satisfaction Guarantee If you are not satisfied with your Live Web experience, SAS will refund full payment for the class.