Divide and Conquer: Realizing ROI Through Customer Segmentation
Presented by Emma Warrillow, President of Emma Warrillow and Associates Inc., and
Chris Osborne, Managing Director of Redwood Data Sciences
This is an interactive seminar that shifts focus from understanding analytical techniques to interpreting and implementing results improving customer experience and ensuring success.
Who should attend
This non-technical seminar is designed for business leaders planning a segmented marketing strategy, senior marketers wrestling with segmentation implementation, segment managers wanting maximize the ROI of their segment, and analysts wanting to understand how segmentation will be used and thus what to build.
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Course Contents
Planning and Strategy
- company view
- customer view
Execution
- data
- analytics
- implementation
- measurement
Putting it all together
- workshop intensive
- case studies
- building your plan
Course Materials
Students receive a hardcopy of the course notes and, in some courses, can choose to take home a copy of the course data.
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Course fee and EPTO units will differ for on-site training.
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