Product Change Notifications from SAS
Statement of Support for VSE
August 2006 SAS continues to provide technical support for VSE at Level C support, which means:- Free support is available by phone, e-mail or Web interface.
- Our Technical Support staff investigates reported problems on a limited basis, and provides circumventions where possible, and fixes where already available.
- No new zaps, patches, or source level maintenance (executable modules, or "hot fixes") will be developed or distributed.
- Problem alert notifications are no longer be distributed.
SAS continually monitors the worldwide market for operating system viability to ensure that our products are available across the most commonly accepted operating systems. To assist our customers with migration to another platform, we offer the following:
- A mirror copy of your existing SAS software on the SAS®9 platform of your choice for 120 days.
- Migration to an operating system of your choice at renewal fees only (no first year fees will be charged).
Customers interested in migrating from VSE should contact their SAS account representative to initiate the process. If they do not know who their SAS account representative is, they should call 1-800-727-0025 for assistance between the hours of 8 a.m. and 6 p.m. Eastern time.