TABLE OF CONTENTS- Performance Management:

Preface

1. Why the Need for Performance Management as a System?

PART ONE: Performance Management Process

2. Integrating a Suite of Proven Methodologies

3. Support from Fact-Based Data and Information Technology

PART TWO: Strategy Maps and Balanced Scorecards: The Link between Strategy and Successful Execution by Operations

4. Measurement Problems and Solutions

5. Strategy Maps and Scorecards as a Solution

6. Strategic Objectives’ Drive Gears: Cascading Measures

7. A Recipe for Implementation

8. The Human Side of Collaboration

9. Fact-Based Management Accounting Data

10. Scorecards and Strategy Maps: Enablers for Performance Management

PART THREE: Leveraging Financial Analytical Facts and Truths

11. If Activity-Based Management Is the Answer, What Is the Question?

12. Activity-Based Management Model Design and Principles: Key to Success

13. Operational (Local) Activity-Based Management for Continuous Improvement

14. Strategic Activity-Based Management for Customer and Channel Profitability Analysis

15. Predictive Costing, Predictive Accounting, and Budgeting

16. Activity-Based Management Supports Performance Management

PART FOUR: Integrating Performance Management with Core Solutions

17. Customer Intelligence and Customer Relationship Management

18. Supplier Intelligence: Managing Economic Profit across the Value Chain

19. Process Intelligence with Six Sigma Quality and Lean Thinking

20. Shareholder Intelligence: Return on Whose Investment?

21. Employee Intelligence: Human Capital Management

PART FIVE: Performance Management, Business Intelligence, and Technology

22. Data Management and Mining with Performance Management

23. Final Thoughts: Linking Customers to Shareholders

Index