"Frank Leistner knows that the widespread circulation of knowledge among people is the only important aspect of knowledge management. This book is particularly useful for anyone faced with facilitating flows of complex technical knowledge in a global organization. Leistner writes about these topics not in the abstract, but as a very effective practitioner."

"The approach and insight demonstrated by Frank takes one beyond the overused humdrum technology approaches often associated with knowledge publications. Frank has focused on a practical, human-centered journey that elegantly addresses real-life, day-to-day business requirements in a savvy and holistic manner."

"Mastering Organizational Knowledge Flow is one of the few books I know about knowledge management really worth reading. In an economy increasingly based on knowledge and people, no responsible executive can afford to ignore it."

"Frank Leistner proves a very savvy guide here to the perplexities and possibilities of knowledge flow. He explains practically what he and his colleagues at SAS have learned about sharing, applying, and generating dynamic knowledge. His rich experiences create a map for the rest of us to the creation of significant value for our organizations."