Report an Outage

Use this form to report suspected system outages for SAS OnDemand for Academics. If you suspect an outage because you are no longer able to log on to or use software after a period of time (such as 15 minutes) and you have confirmed that you have Internet access, please enter the requested information below.

Other requests for technical support should be submitted by sending e-mail to

Note: All fields are required.
*Confirm E-mail:
*School Name:
*Software client:
*Date and time of outage:
*Additional Information:
Please provide any error messages or other information that will help us pinpoint the cause of the outage: