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SAS® OnDemand for Academics

Commonly Asked Questions

Answers to the following questions might help you resolve any issues you experience. These questions are organized by topic:

arrowAvailability

SAS® OnDemand for Academics is available only to college instructors and their students. It is not intended for use by researchers.

SAS® OnDemand for Academics is available for international usage in English only. Pricing is listed in U.S. dollars. We recommend that instructors test the use of this offering before including it in a course to ensure performance is acceptable.

arrowInstallation

  • What can I expect during the registration process?
    Whether you are an instructor or a student, there are several parts to the registration process, so it's helpful to keep the following in mind:
    • The registration process uses a series of windows to guide you.
    • You will need access to your e-mail account during the registration process. When you begin registration, you will be prompted to enter an e-mail address. Enter the e-mail address of an account that you can access easily while completing your registration.
    • You will receive an e-mail during the initial registration process that you must open and act upon to continue. The e-mail prompts you to click a link to verify your e-mail address. Its primary purpose is to confirm that you are using a valid e-mail address and that someone else is not attempting to register you without your knowledge.

    For step-by-step registration instructions (including screen captures), see Account Setup and Registration.

  • I'm an instructor. How do I download and install a SAS® OnDemand for Academics client software application?
    After you have registered a course, return to your SAS® OnDemand for Academics home page. Under the Manage Your Courses area, find the table row for the course that you have registered. In the appropriate row, click Download Client and then follow the instructions. You will receive a Software Order E-mail that you can use to download and install the selected software application.

    For step-by-step instructions with screen captures, see Account Setup and Registration.

  • I'm a student. How do I download and install a SAS® OnDemand for Academics client software application?
    After you have purchased a course, return to your SAS® OnDemand for Academics home page. Under the Current Licenses area, find the table row for the course that you have purchased. In the appropriate row, click Download Client and then follow the instructions. You will receive a Software Order E-mail that you can use to download and install the selected software application.

    For step-by-step instructions with screen captures, see Account Setup and Registration.

  • Which operating systems does SAS® OnDemand for Academics: Enterprise Guide support?
    SAS® OnDemand for Academics: Enterprise Guide 4.1 is designed for use and has been tested on Microsoft Windows XP Pro, Microsoft Windows Vista Home (Basic) and Microsoft Windows Vista Home (Premium). While SAS® OnDemand for Academics will likely work on other Microsoft Windows Vista platforms, it has not been fully tested.

    There is a known issue with Microsoft Windows Vista Home (Premium) 64-bit. For more information, see Microsoft Windows Vista Home - Premium 64-bit.

    SAS® OnDemand for Academics: Enterprise Guide 4.2 should support the above operating systems as well as Microsoft Windows 7 Home Premium and above (32 or 64-bit).

  • Which operating systems does SAS® OnDemand for Academics: JMP support?
    SAS® OnDemand for Academics: JMP is designed for use with Microsoft Windows XP (with Service Pack 2), Microsoft Windows Vista (excluding Microsoft Windows Vista Home Basic), and Macintosh OS 10.5 or higher.
  • Which Internet browsers can I use with SAS® OnDemand for Academics?
    An Internet browser is required to use the SAS® OnDemand for Academics Control Center (registration, course selection, and so on) as well as to download SAS® OnDemand for Academics software. We recommend Microsoft Internet Explorer 7 (or earlier) for Microsoft Windows systems. Safari and Mozilla Firefox might be appropriate for Macintosh systems. While other browsers might work with the offering, they have not been fully tested.
  • What is a SAS Profile?
    A SAS Profile is an account that you can create to access specific information and resources from the SAS Web site. If you are a current SAS user, you might already have a SAS Profile. If you are a new SAS user, a SAS Profile will be created for you when you register for SAS® OnDemand for Academics.

    If you forget your SAS Profile password or are concerned about whether it meets expected password strength criteria, see What should I do if I forget my password?

  • How do I log on to the SAS Download Manager?
    The SAS Download Manager enables you to download the SAS client software that is used by SAS® OnDemand for Academics. In order to use the SAS Download Manager, you will be prompted to enter an e-mail address and a password. This is your SAS Profile information, which you either supplied when you originally created a SAS Profile or when you registered for SAS® OnDemand for Academics.

    If you forget your SAS Profile password, see What should I do if I forget my password?

  • The SAS Download Manager already has values filled in the Order Number and SAS Installation Key fields. Should I use them?
    You should use the Order Number and SAS Installation Key values listed in the Software Order E-mail that you received for SAS® OnDemand for Academics. If the values in your Software Order E-mail are different than what appears in the SAS Download Manager, then overwrite the existing values.

    Existing values might appear in the SAS Download Manager if you have previously used it to install SAS software associated with a different Software Order E-mail.

  • The SAS Download Manager did not automatically detect my proxy settings. What do I do?
    Where possible, the SAS Download Manager is designed to automatically detect proxy settings. If your Web browser gives you the option to automatically detect proxy settings, then select it. For example, Safari has a Web Proxy (HTTP) setting in the Preferences window. The automatic detection of proxy settings will likely not work if your Safari Web browser is set to use a PAC file.

    If you do not know your proxy settings, you might have to contact your Internet Service Provider or the system administrator at your university to identify your HTTP proxy server, port number, and login information.

  • The SAS Download Manager README file mentions a QuickStart Guide, but I can't find it. Where is it?
    The SAS Download Manager is used to download different types of SAS software. Some SAS software applications have QuickStart guides. SAS® OnDemand for Academics does not have a QuickStart guide. Instead, all the information that you need to install SAS® OnDemand for Academics software applications is included in the Software Order E-mail that you received. Refer to Step 3 in the Software Order E-mail for your software installation instructions.
  • I received a "SAS Software Depot" error when trying to download my SAS Software Order from the SAS Download Manager. What do I do?
    You might receive the following error if you try to download your software order to a directory that was previously used to download a different SAS Software order:

    The order you are attempting to add cannot be included in an existing SAS Software Depot

    If you do receive the above error, simply select a different directory to download your order to. Make sure that the directory you choose does not include any SAS files.

  • Can I forward the Software Order E-mail I received to other people?
    No. Each Software Order E-mail is associated with both a specific installation of SAS Software and an individual who has registered for the service. If other people want to use SAS® OnDemand for Academics, they will need to register.
  • Can I download SAS® OnDemand for Academics clients on to more than one machine?
    Yes. For example, you might download a client on to a personal computer at home as well as a laptop if you use both machines to complete assignments.
  • I'm using the keyboard to install SAS® OnDemand for Academics: Enterprise Guide. How do I change focus on the initial installation window?
    When the initial installation window appears, the focus is on Step 1: Verify System Requirements. To select this option, press ENTER. After Step 1 has completed, you must press TAB to move focus to Step 2 (Install SAS Enterprise Guide). After you have moved the focus to Step 2, press ENTER to begin the SAS Enterprise Guide installation process.
  • I have installed SAS® OnDemand for Academics: Enterprise Guide, but I am not getting prompted to log on to it when I start the application. What should I do?
    Please make sure that you ran the System Requirements Wizard during installation. When you start the process of installing SAS® OnDemand for Academics: Enterprise Guide, an initial installation window provides you with two choices:
    1. Verify System Requirements
    2. Install SAS® Enterprise Guide

    If you did not perform Step One (Verify System Requirements), then Microsoft .NET 1.1 will not be installed and will likely cause the error that you are experiencing.

    To correct the situation, simply start the setup.exe file that you downloaded from the SAS Download Manager. When the installation window appears, choose Step One. After the System Requirements Wizard runs and installs Microsoft .NET 1.1 on your machine, then you should be able to use SAS® OnDemand for Academics: Enterprise Guide.

    Note: If Microsoft .NET 1.1 hangs during the installation process, then please follow the instructions in SAS Note 16884.

    For more information and possible answers to your issue, please review the following SAS Usage Notes:

  • I am getting an error when attempting to run SAS® OnDemand for Academics: Enterprise Guide after installing it on Microsoft Windows Vista. What should I do?
    Please make sure that you ran the System Requirements Wizard during installation. When you start the process of installing SAS® OnDemand for Academics: Enterprise Guide, an initial installation window provides you with two choices:
    1. Verify System Requirements
    2. Install SAS® Enterprise Guide

    If you did not perform Step One (Verify System Requirements), then Microsoft .NET 1.1 will not be installed and will likely cause the error that you are experiencing. Microsoft Windows Vista might include a newer version of the Microsoft .NET Framework that is incompatible with SAS® OnDemand for Academics: Enterprise Guide.

    To correct the situation, simply start the setup.exe file that you downloaded from the SAS Download Manager. When the installation window appears, choose Step One. After the System Requirements Wizard runs and installs Microsoft .NET 1.1 on your machine, then you should be able to use SAS® OnDemand for Academics: Enterprise Guide.

    Note: If Microsoft .NET 1.1 hangs during the installation process, then please follow the instructions in SAS Usage Note 16884.

  • I have installed SAS® OnDemand for Academics: Enterprise Guide, but I receive the following error when I try to run the application: "The SAS workspace manager is not installed or registered on this machine...." What should I do?
    This issue is most prevalent with users who are running the Microsoft Windows Vista operating system. If you encounter this message, then download SAS Integration Technologies Client for Windows.

    After you download the client, right click on the file and choose Run as Administrator (if possible). Otherwise, simply double-click on the file to install the client.

    If the above task does not fix the issue, please verify that you have properly installed the Microsoft .NET 1.1 Framework. Click here for more information.

  • Why do I get prompted to install Microsoft .NET 1.1 when installing SAS® OnDemand for Academics: Enterprise Guide 4.1?
    SAS® OnDemand for Academics: Enterprise Guide requires Microsoft .NET 1.1 in order to function properly. If you do not have Microsoft .NET 1.1 installed on your computer, then you will be prompted to install it. Microsoft .NET 1.1 must be installed even if you have a newer version (such as Microsoft .NET 2.0) on your computer.
  • Can SAS® OnDemand for Academics software be installed on university lab machines?
    An employee of a university can download SAS® OnDemand for Academics software with the intent of installing it on university lab machines (per the legal click license that must be accepted when registering for SAS® OnDemand for Academics).

    After the software is installed on the lab machines, only registered users of SAS® OnDemand for Academics have the right to use it; these users must log on to the SAS Server using the credentials that were provided to them when they registered for the service.

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arrowUsing SAS OnDemand for Academics

  • How do I log on to my SAS® OnDemand for Academics Home Page?
    Your SAS® OnDemand for Academics Home Page is part of the SAS® OnDemand for Academics Control Center. The Control Center is used by students to register, purchase courses, and view course information. The Control Center is used by instructors to register, create courses, view course information, edit course information, and delete courses.

    To log on to your SAS® OnDemand for Academics Home Page, see Accessing Your SAS® OnDemand for Academics Account.

  • I've used the correct log on values and I still can't connect to the SAS Server to perform processing. What's wrong?
    There are a few common reasons why you might not be able to connect:
    • You might have a brand new account. Your account will be activated within 15 minutes of registration, and then you'll gain access to the SAS Server.
    • The SAS Server might be temporarily down for maintenance.
    • Your account status might be Pending. See Checking Account Status for more information.
    • Your SAS Profile password might have expired. This password must be reset after 180 days (approximately six months). For more information, see Resetting your SAS Profile Password.
    • Your SAS Profile password might be too weak. See What is a SAS Profile? and Resetting Your SAS Profile Password for more information.
    • Your account might have expired. Student accounts are valid for the duration of the registered course (plus a grace period to ensure that assignments can be completed).
    The SAS Server might be down at certain times for maintenance, testing, or enhancements. If you are unable to connect, make sure that you have a working Internet connection. If you do and you still cannot connect, please try again at a later time. For more details, see SAS Server Availability.
  • My connection to the SAS Server failed after I left my machine. What happened?
    An open connection to the SAS Server will likely disconnect (time out) after one hour if the connection is idle (that is, you have not performed any processing). Many firewalls disconnect open sessions after an hour of idle time. SAS recommends that you complete your work, save it, and then exit SAS® OnDemand for Academics: Enterprise Guide, SAS® OnDemand for Academics: Enterprise MinerTM, or SAS® OnDemand for Academics: JMP before you leave the computer.
  • How do I define a course?
    Only instructors can define courses. To define a course, log on to the SAS® OnDemand for Academics Control Center. Next, select Register a Course from your home page to begin. For information about editing or deleting existing courses, see How do I edit or delete a course?
  • How do I edit or delete a course?
    Only instructors can edit or delete courses. To edit or delete a course, log on to the SAS® OnDemand for Academics Control Center to access your home page. From the Manage Your Courses area, find the course that you want to edit or delete and then click the course name. Edit the course information as needed and then select Save Changes or select Delete Course. Note: Avoid deleting any course that a student is currently using.
  • Can I collaborate with other users?
    Currently, there are a few ways that you can collaborate:
    • You can share files through network storage space that both parties can access (such as AFS or NFS mounted drives).
    • If an instructor chooses to store data on the SAS Server for a course, then the students in that course can all share the same data by using the LIBNAME or FILENAME statement that the instructor provides.
    • You could consider using third party tools, such as www.blackboard.com.
  • I am a researcher. Can I use SAS® OnDemand for Academics for research purposes?
    No. SAS® OnDemand for Academics is intended for use by instructors and their students in order to support teaching and course work. It is not intended or designed for researchers.
  • I'm an instructor and I am receiving a "permission denied" error when trying to use FTP to store data on the SAS Server. What's wrong?

    Your FTP client could be in passive mode. For more information, see:

  • Can I point to local SAS data sets or files using a LIBNAME or a FILENAME statement?
    No. The SAS Server is unable to access or recognize the local drives of your PC. If you write a LIBNAME statement or a FILENAME statement that references a local directory path, you will receive processing errors. If you are using SAS® OnDemand for Academics: Enterprise Guide, then you can upload the SAS data sets that you want to work with to the SAS Server. See Working with LIBNAME and FILENAME Statements for more information.

    Instructors can also choose to store data files on the SAS Server as a way to provide access to specific data. For more information, see SAS Server Data Storage.

  • Can I store files on the SAS Server?
    Instructors have the ability to store data files on the SAS Server. Other types of files (such as program files, course notes, or directories) are not allowed. Once a data file has been stored on the SAS Server, students and instructors can access it using an appropriate LIBNAME or FILENAME statement. Instructors are provided with a unique LIBNAME and FILENAME statement for each course that they teach in case they decide to use the SAS Server to store data file(s).

    For more information, see the following topics: Accessing Data Stored on the SAS Server and SAS Server Data Storage.

  • I am an instructor. Can I store Microsoft Excel files (.xls) on the SAS Server?
    No. If you need to store data that exists within a Microsoft Excel file (.xls) and then access it using a FILENAME statement, we suggest you first save the Microsoft Excel file as a comma separated value (.csv) file. You can then store the .csv file on the SAS Server. For more information, see the following topics: Working with LIBNAME and FILENAME Statements and SAS Server Data Storage.
  • I am an instructor. Can I upload data from third party sources to the SAS Server?
    Some universities purchase third party data sources or use open source third party data sources. Often times, these data sources are protected by specific license agreements or terms of use. It is your responsibility to
    • ensure that you have the right to upload third party data sources to the SAS Server
    • verify that usage of the third party data sources does not violate any third party rights or any applicable laws or regulations.

    Please review the license agreement or terms of use for the third party data source(s) in question prior to uploading this type of data to the SAS Server.

  • Is there a limit to the number of times I can submit SAS jobs to the SAS Server?
    No. There is no limit.
  • Can I use the SAS Server with other SAS software that I have licensed?
    No. The SAS Server has been configured to support only software client applications associated with SAS® OnDemand for Academics.
  • I've enrolled in a different college. Can I still use SAS® OnDemand for Academics?
    If you have purchased a license, then the license is good for the length of the course that you selected during registration. If you want to access courses for a professor at a different school, then you will need to re-register and select the appropriate school and course.
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arrowUsing SAS® OnDemand for Academics: Enterprise Guide

  • Does SAS® OnDemand for Academics: Enterprise Guide have all the same features as SAS® Enterprise Guide®?
    Certain features of SAS® OnDemand for Academics: Enterprise Guide have been disabled because they are not practical in this setting. For example, the ability to schedule projects is not available. Note that the online help system documents all SAS® Enterprise Guide® features - including those that might be unavailable in this offering.
  • How do I log on to SAS® OnDemand for Academics: Enterprise Guide?
    When you open SAS® OnDemand for Academics: Enterprise Guide, The Credentials Required window appears:

    Credentials Window

    You must use this window to log on to the SAS Server (the SAS Metadata Repository) so that you can perform SAS processing.

    To log on, enter the following information:

    1. In the User field, enter your SAS Server user ID. This user ID is also displayed on your SAS® OnDemand for Academics home page:

      Home Page

    2. In the Password field, enter your SAS Profile password. There are two times when you might have supplied a SAS Profile password: either when you originally created a SAS Profile or when you registered for SAS® OnDemand for Academics. If you forget your SAS Profile password, see What should I do if I forget my password?
  • How do I find out more information about using SAS® OnDemand for Academics: Enterprise Guide?
    After you have downloaded and installed the client software application that you plan to use, you can refer to the options on its Help menu. You can also refer to Learning to use SAS® OnDemand for Academics Software Applications.
  • Can I access the Program Editor, Log, and Output windows using SAS® OnDemand for Academics: Enterprise Guide?
    Yes. You can access and use traditional SAS Programming windows. For example, select File --> New --> Program or File --> Open --> Program to access the Program Editor. After you run a SAS program, the Log and Output windows will display (if appropriate).
  • Will SAS® OnDemand for Academics: Enterprise Guide work if I already have SAS® Enterprise Guide® 4.1 installed on my computer?
    Yes. Both versions can be installed on the same computer and will work independently.
  • How do I work with data in SAS® OnDemand for Academics: Enterprise Guide?
    SAS® OnDemand for Academics: Enterprise Guide works in conjunction with the SAS Server. The easiest way to work with data is to ensure that the SAS Server has access to that data. You can do this by using existing sample data sets on the SAS Server, uploading data files to the SAS Server, or accessing data that an instructor has chosen to store on the SAS Server. For detailed instructions, see Working with Data.
  • How do I share data with other users who are using SAS® OnDemand for Academics: Enterprise Guide?
    If you have data that you want to share with other users, you must place it in a location that others can access, such as a shared network drive. Users can then access the data in one of two ways:
    • Users can select File --> Open, and then choose Project, Data, or Program. A user can then select the Local Computer source and navigate to the drive and directory path that contains the data that you want them to use.
    • Users can select Data --> Upload Data Files to Server (if using SAS® Enterprise Guide 4.1) or Tasks --> Data --> Upload Data Files to Server (if using SAS® Enterprise Guide 4.2). The user will be given the option of navigating to the appropriate drive and directory to find the SAS data set that you want them to use. This data will then be uploaded to the SAS Server and made available for processing.

      Note: This is the preferred method for sharing SAS data sets because it is faster than opening a SAS data set.

    Instructors also have the ability to store data on the SAS Server. Once the data is stored, instructors can share a LIBNAME or FILENAME statement with users so that they can access the data. For more information, see SAS Server Data Storage.

  • How do I upload local Data Files from my PC to the SAS Server?
    You can use SAS® OnDemand for Academics: Enterprise Guide to upload local SAS data sets to the SAS Server for processing. From SAS® Enterprise Guide® 4.1, select Data --> Upload Data Files to Server. From SAS® Enterprise Guide® 4.2, select Tasks --> Data --> Upload Data Files to Server. Then follow the steps in the wizard that appears. For more information, refer to Uploading Data Files to the SAS Server.
  • How do I download Data Files from the SAS Server to my PC?
    You can use SAS® OnDemand for Academics: Enterprise Guide to download SAS data sets from the SAS Server to your PC. From SAS® Enterprise Guide® 4.1, select Data --> Download Data Files to PC. From SAS® Enterprise Guide® 4.2, select Tasks --> Data --> Download Data Files to PC. Then follow the steps in the wizard that appears. For more information, refer to Downloading Data Files from the SAS Server.
  • Can I use Data other than SAS Data Sets?
    Yes. If you want to work with data other than SAS data sets (such as comma delimited files or text files), you can import the files in to SAS® OnDemand for Academics: Enterprise Guide. To import non SAS data, follow these steps:
    1. Select File --> Import Data.
    2. Select Local Computer.
    3. Find and select the data file that you want to use.

    Additionally, if your instructor has stored non SAS data files on the SAS Server, then he or she will provide you with a FILENAME statement that you can use to access the data.

  • I am trying to use an INFILE statement to access data, but it is causing errors. How should I use an INFILE statement?
    You must use a fully qualified path when using an INFILE statement within SAS® OnDemand for Academics: Enterprise Guide. Additionally, INFILE statements are case-sensitive. Please ensure that you are entering the INFILE statement appropriately. For more information, see Working with INFILE Statements.
  • I uploaded a file and am referring to the file using an INFILE statement, but not all of the fields are being read correctly. What is happening?
    This could be the result of uploading a text file or a comma separated value file from a PC that uses the Microsoft Windows operating system. Adding the TERMSTR option to your INFILE statement might correct the issue. For more information, see Working with INFILE Statements and Microsoft Windows Data Files.
  • I have copied code in to the Code (Program) window, but I am getting errors when I try to run the code. What is happening?
    This could be the result of hidden or special characters in the code that you copied in to the Code window. One way to resolve this issue is to simply type in the code instead of copying the code. If the amount of code is too much to type, then you could try saving the code as a text file to remove any special characters or formatting and then copying the code in to the Code window. For more information and options, see SAS Note 16658.
  • How do I save my projects or files from within SAS® OnDemand for Academics: Enterprise Guide?
    You must save all your work to your local computer because any work you have completed (and any data that you have uploaded to the SAS Server, if applicable) will be lost when you end your SAS® OnDemand for Academics session.

    When you choose to save your work or if you are prompted to save your work, select Local Computer instead of SAS Servers, and then proceed to save your work to the appropriate local directory.

  • I'm using Output Delivery System (ODS) statements in SAS® OnDemand for Academics: Enterprise Guide in order to write results files (PDF, RTF). How do I save these files locally?
    With SAS® OnDemand for Academics: Enterprise Guide, you are unable to write ODS statements that direct files to your local directories. All SAS statements will run on the SAS Server only. However, you can enable different output results formats:
    1. Select Tools --> Options.
    2. From the tree on the left side of the window, select Results.
    3. Select the results format(s) that you want to produce, such as PDF or RTF.

    Your SAS code will now produce the output results that you selected and download them from the SAS Server. To save these results permanently, right click on each results file and then select Export.

    Note: Due to graph device restrictions on the SAS Server, if your PDF output contains any charts, then you will need to specify GIF or JPG as the graph device format. See Working with the PDF Result Format for more details.

  • Can I convert the HTML or SAS Report output that I produce with SAS® OnDemand for Academics: Enterprise Guide in to PDF files?
    There is no way to accomplish this from within SAS® OnDemand for Academics: Enterprise Guide. However, you could export the output file(s) and then use a freeware PDF printer driver to accomplish this goal.

    To export your output, right click on the appropriate file and then select Export.

  • How do I view or print multiple output files at the same time using SAS® OnDemand for Academics: Enterprise Guide?
    There are two ways to combine results to make one "viewable/printable" document:
    • Select Tools --> Create HTML Document. This option lets you take the HTML output files you've created in your project and combine them into a single HTML document, which you can save and print.
    • Select File --> New --> Report. This option works only when you use SAS Report instead of HTML as your output format. SAS Report output looks like HTML on the screen, but prints like a PDF (page-oriented). The report builder interface enables you to combine output from various tasks, arrange the output the way you like, add headers and footers and images, and control aspects of page layout and margins.
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arrowUsing SAS® OnDemand for Academics: Enterprise MinerTM

  • Does SAS® OnDemand for Academics: Enterprise MinerTM have all the same features as SAS® Enterprise MinerTM?
    The version of SAS® Enterprise MinerTM available through SAS® OnDemand for Academics does have a few differences:
    • SAS® Text Miner is not available
    • The Tree Desktop Application is not available
    • The Interactive Training button associated with the Decision Tree Node does not work (this button requires the Tree Desktop Application)
  • Can I use SAS® OnDemand for Academics: Enterprise MinerTM if I already have SAS® Enterprise MinerTM on my PC?
    Yes. SAS® OnDemand for Academics: Enterprise MinerTM is mutually exclusive from any other version of SAS® Enterprise MinerTM and should not cause any conflicts or reset any file type associations.

    Please note that the projects that you create with each version of SAS® Enterprise MinerTM are also mutually exclusive. If necessary, you can save a project diagram xml file created in one version of SAS® Enterprise MinerTM and import it in to another version. However, for this to work, you must have access to the necessary data on the appropriate PC as well.

  • How do I configure my PC to use SAS® OnDemand for Academics: Enterprise MinerTM?
    In order to use SAS® OnDemand for Academics: Enterprise MinerTM, you must first ensure that your PC is properly configured. See SAS® OnDemand for Academics: Enterprise MinerTM Configuration and Startup for more information.
  • How do I start SAS® OnDemand for Academics: Enterprise MinerTM?
    After you have configured your system to support SAS® OnDemand for Academics: Enterprise MinerTM, you can start the application:
    1. Log on to your SAS® OnDemand for Academics Home page. For more information, see Accessing Your SAS® OnDemand for Academics Account.
    2. From the Manage Courses area, select Get Software next to the appropriate course. Selecting this link will open a window that includes information about how to configure your system as well as how to start the application.
    3. Click the link that is used to start SAS® OnDemand for Academics: Enterprise MinerTM.
    4. If you are presented with a security warning such as the following when you attempt to start SAS® OnDemand for Academics: Enterprise MinerTM, select Run.

      Security Warning Certificate Window

    5. In the User Name field, enter your SAS Server user ID. This user ID is also displayed on your SAS® OnDemand for Academics home page:

      Home Page.

      Note: Your SAS Server user ID is case sensitive and should be entered in all lowercase. If you enter your SAS Server user ID using uppercase or mixed case letters, you might be able to log on, but certain tasks might not perform properly.

    6. In the Password field, enter your SAS Profile password. There are two times when you might have supplied a SAS Profile password: either when you originally created a SAS Profile or when you registered for SAS® OnDemand for Academics. If you forget your SAS Profile password, see What should I do if I forget my password?
    7. Click Log On.

    To start SAS® OnDemand for Academics: Enterprise MinerTM in the future, you can perform the previous steps or you can select the SAS® Enterprise MinerTM desktop icon if one was placed on your system.

  • I receive the following error when trying to log on to SAS® OnDemand for Academics: Enterprise MinerTM: "An RMI registry could not be found... " What should I do?
    This error message typically indicates that you did not complete some or all of the configuration steps necessary. You should review or complete the configuration steps and then try to log on again. You only have to complete the configuration steps once in order to use SAS® OnDemand for Academics: Enterprise MinerTM.
  • I receive the following error when trying to log on to SAS® OnDemand for Academics: Enterprise MinerTM: "Could not log on. Contact your administrator for the correct username and password." What should I do?
    If Microsoft Windows Vista prompted you to block javaw.exe when attempting to start SAS® OnDemand for Academics: Enterprise MinerTM and you chose to block the file, then this error message occurs.

    To correct this situation, you must open Windows Firewall and unblock the javaw.exe file. For example, on Microsoft Windows Vista Home Premium Edition, the following steps might work:

    1. Select Start --> Control Panel --> Windows Firewall.
    2. Click the Change Settings link.
    3. Select the Exceptions tab.
    4. Find javaw.exe and make sure it is unchecked.

    For more information, refer to Microsoft Windows Vista help or contact your system administrator.

  • I receive the following error when trying to log on to SAS® OnDemand for Academics: Enterprise MinerTM: "Network Error. The connection to the Analytics Platform has been lost. This client session must be terminated." What should I do?
    This error message typically occurs if you have left SAS® OnDemand for Academics: Enterprise MinerTM open, but have left it idle for a period of time. Close SAS® OnDemand for Academics: Enterprise MinerTM and restart it to try and resolve the issue.
  • I receive the following error in my SAS log when trying to use a SAS catalog file that I have uploaded to the SAS Server: "ERROR: File LIBRARY NAME.CATALOG NAME.CATALOG was created for a different operating system." What is wrong?
    This error message typically occurs if you have tried to use a SAS catalog file that was created using an operating system other than Unix. To resolve the issue, refer to Storing SAS Catalog Files on the SAS Server. This topic includes usage information and sample code.
  • How do I access data in SAS® OnDemand for Academics: Enterprise MinerTM?
  • How do I save my work in SAS® OnDemand for Academics: Enterprise MinerTM?
    There is no Save button in this application. Your project is automatically saved for you while you work.
  • How do I submit homework using SAS® OnDemand for Academics: Enterprise MinerTM?
    There are three ways that you can share homework assignments: either by creating and registering a project model package, by sharing a project model package, or by sharing a project diagram. Your instructor will tell you the method that he or she would like you to use. For more information, see Submitting Homework Assignments.
  • How do I collaborate using SAS® OnDemand for Academics: Enterprise MinerTM?
    You can collaborate by sharing an entire project model package or a project diagram. For more information, see the following topics:
  • Can I use a project model package or project diagram from older versions of SAS® Enterprise MinerTM?
    Some project model packages and project diagrams created in older versions of SAS® Enterprise MinerTM work fine while others do not. If you try to use a project or diagram created with an older version of SAS® Enterprise MinerTM and the application becomes unresponsive, close the application and avoid using the project model package or project diagram in the future.
  • Can I access and use the SAS® Enterprise MinerTM Tree Desktop Application?
    No. The SAS® Enterprise MinerTM Tree Desktop Application is not currently compatible with SAS® OnDemand for Academics: Enterprise MinerTM. SAS will provide additional information in the future if the SAS® Enterprise MinerTM Tree Desktop Application becomes available.
  • The Interactive Training button on the Decision Tree node does not work. What's wrong?
    This button, which looks like three periods in a row, is located to right of the Interactive property in the Properties panel of the Decision Tree node. This feature requires the SAS® Enterprise MinerTMTree Desktop Application, which currently does not work with SAS® OnDemand for Academics: Enterprise MinerTM.
  • My project or diagram is unresponsive or no longer opens. What's wrong?
    If you have lost a connection to the SAS Server while working on your project or diagram or if you did not properly close SAS® OnDemand for Academics: Enterprise MinerTM, then a lock file might have been created. This lock file could cause your diagram or project to appear unresponsive or it could prevent your diagram or project from opening at all. Try the following to correct the issue:
    • If the lock has just happened, try waiting about five minutes. In many cases, locked files correct themselves.
    • If you are unsure of when the lock occurred or if it has been longer than five minutes, close the project, log out of SAS® OnDemand for Academics: Enterprise MinerTM, and then log back in.
    • If the problem persists, please contact SAS Technical Support. Send e-mail to support@sas.com. Specify that you are using SAS® OnDemand for Academics: Enterprise MinerTM.

    Notes:

    • SAS recommends that you close your diagrams and/or projects before exiting SAS® OnDemand for Academics: Enterprise MinerTM or before disconnecting from your Internet connection.
    • An open connection to the SAS Server will likely disconnect (time out) after one hour if the connection is idle (that is, you have not performed any processing). Many firewalls disconnect open sessions after an hour of idle time, and this could lead to locked files. SAS recommends that you complete your work, save it, and then exit SAS® OnDemand for Academics: Enterprise MinerTM before you leave the computer.
  • When I open SAS® OnDemand for Academics: Enterprise MinerTM, I no longer see my projects. What is wrong?
    This behavior can occur if you log on to SAS® OnDemand for Academics: Enterprise MinerTM using a mixed case or upper case SAS Server user ID. Please close SAS® OnDemand for Academics: Enterprise MinerTM and log on again. Make sure that you use all lowercase letters for your SAS Server user ID.
  • Can I create a SAS Library using SAS® OnDemand for Academics: Enterprise MinerTM?
    No. However, you can work with available SAS Libraries or assign LIBNAME statements. For more information, see Working with SAS Libraries.
  • I have been provided with a LIBNAME statement for my course. How do I assign it?
    If you have a LIBNAME statement for your course (either because you are an instructor and you have uploaded data to the SAS Server or because you are a student and your instructor has provided you with a LIBNAME statement to use), you can assign it in one of two ways:
    • Assign the LIBNAME statement as part of your Project Start-Up Code to ensure that the SAS Library is available throughout your project; this LIBNAME statement will also execute each time that you start your project. For more information, see Using Project Start Code.
    • Assign the LIBNAME statement within a project using the SAS® OnDemand for Academics: Enterprise MinerTM Program Editor window.

    For information about how instructors can upload data to the SAS Server for use by students, see SAS Server Data Storage.

  • I am using a SAS data set that requires a format file. How do I define the path to the format file?
    You can define a path to a format file using project start-up code. For more information, see Using Project Start Code.
  • I either have or might reach my project storage quota. What do I do?
    If you exceed your project storage space quota, then SAS® OnDemand for Academics: Enterprise MinerTM will stop processing nodes properly.

    To resolve this situation, delete existing project(s) that you no longer need in order to free up project storage space.

    The last project that you created or were working with when you met your project storage space quota could be impacted (even after you delete existing project(s) to create more space). If such a project appears to run incorrectly, then you might need to rebuild the diagram(s) for this project.

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arrowUsing SAS® OnDemand for Academics: JMP

  • How do I log on to the SAS Server using SAS® OnDemand for Academics: JMP? (Microsoft Windows operating systems)
    1. Select File --> SAS --> Server Connections.
    2. In the SAS Server Connections window, click Metadata Server Profiles to open the Manage Metadata Server Profiles window.
    3. Click Connect to open the Connect to SAS Metadata Server window.
    4. In the User name field, enter your SAS Server user ID. This user ID is also displayed on your SAS® OnDemand for Academics home page:

      Home Page

      Note: Your SAS Server user ID is case sensitive and should be entered in all lowercase. If you enter your SAS Server user ID using uppercase or mixed case letters, you might be able to log on, but certain tasks might not perform properly.

    5. In the Password field, enter your SAS Profile password. There are two times when you might have supplied a SAS Profile password: either when you originally created a SAS Profile or when you registered for SAS® OnDemand for Academics. If you forget your SAS Profile password, see What should I do if I forget my password?
    6. Click OK.

    Note: To disconnect from the SAS Server, return to the Manage Metadata Server Profiles window and click Disconnect.

  • How do I log on to the SAS Server using SAS® OnDemand for Academics: JMP? (Macintosh Operating System)
    1. From the Applications directory, select JMP 8 for Academics.
    2. Select File --> SAS --> Server Connections.
    3. In the SAS Server Connections window, click Metadata Server Profiles to open the Manage Metadata Server Profiles window.
    4. Click Add to open the Create Profile window.
    5. In the appropriate fields, enter a profile name and description for your new connection.
    6. In the Machine field, enter sascloud.sas.com
    7. In the Port field, enter 18561
    8. In the User name field, enter your SAS Server user ID. This user ID is also displayed on your SAS® OnDemand for Academics home page:

      Home Page

    9. In the Password field, enter your SAS Profile password. There are two times when you might have supplied a SAS Profile password: either when you originally created a SAS Profile or when you registered for SAS® OnDemand for Academics. If you forget your SAS Profile password, see What should I do if I forget my password?
    10. Click Save.
    11. Click Connect.

    Notes:

    • In the future, you can return to the Manage Metadata Server Profiles window, select your newly added profile, and then click Connect.
    • To disconnect from the SAS Server, return to the Manage Metadata Server Profiles window and click Disconnect.
  • How do I find out more information about using SAS® OnDemand for Academics: JMP?
    After you have downloaded and installed the client software application that you plan to use, you can refer to the options on its Help menu. You can also refer to Learning to use SAS® OnDemand for Academics Software Applications.
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arrowSupport

  • What should I do if I forget my password?
    You need to use a password to log on to SAS® OnDemand for Academics or to connect to the SAS Server (SAS Cloud) when prompted by SAS® OnDemand for Academics: Enterprise Guide or SAS® OnDemand for Academics: JMP. In all cases, your password is the same as your SAS Profile password. If you have forgotten your SAS Profile password, then follow these steps:
    1. Use the My Profile page to update your SAS Profile password. Note: Your password must meet the following criteria:
      • It can not be the name that you used to register or exceed two consecutive characters from that name. For example, if you registered as 'Jonathan Smith', you could not use either 'Jonathan' or 'Smith' and you could not include three consecutive characters such as 'jon' or 'ith'.
      • It must be at least eight characters in length.
      • It must contain characters from three of the following four categories:
        • English uppercase characters (A through Z)
        • English lowercase characters (a through z)
        • Base 10 digits (0 through 9)
        • Non-alphabetic characters (for example, !, $, #, %)
    2. Access SAS® OnDemand for Academics.
    3. Enter your e-mail address and then click Enter. Use your updated SAS Profile password when you are prompted to enter a password.
    4. When appropriate, use your updated SAS Profile password (along with your SAS Server User ID) to log on to a SAS® OnDemand for Academics software application.
  • If I have trouble with my software, how do I get support?
    Please refer to Accessing Support or send your request to support@sas.com. Be sure to specify that you are using SAS® OnDemand for Academics.
  • How will students find out about SAS® OnDemand for Academics?
    Instructors are responsible for communicating their intent to use SAS® OnDemand for Academics with their students. When an instructor registers a course with SAS® OnDemand for Academics, a confirmation window appears that includes optional "student message" text. This text can be copied and pasted in to an e-mail message that can then be sent to students. Additionally, the optional "student message" text can also be accessed again if the instructor edits one of their registered courses. Instructors can also choose to compose their own student message, if desired.
  • When will my SAS® OnDemand for Academics license expire?
    SAS® OnDemand for Academics student licenses are good for the duration of the registered course (plus a short grace period to ensure that students can complete assignments). While instructor licenses have no expiration date, an instructor might have to re-register in the future to receive updates. Information will be provided through e-mail as needed.
  • How can I check my account status?
    Please refer to Checking Account Status.
  • Is SAS® OnDemand for Academics accessible to users with disabilities?
    SAS is aware that academic and other institutions are required to satisfy the accessibility standards contained in Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. 794d) with respect to their use of electronic and information technology. SAS has tested SAS® OnDemand for Academics and SAS® OnDemand for Academics: Enterprise Guide against relevant standards with the assistance of students who use assistive technologies.
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arrowPayment

  • How do I pay for SAS® OnDemand for Academics?
    Students must purchase the offering during the registration process. They can use most major credit cards. If a professor or a university has access to a promotional (coupon) code, then the student can also purchase the offering by entering this code.
  • Can a college or university pre-pay for students?
    Yes. A college or university can purchase a number of licenses, receive promotional (coupon) codes, and then disburse those coupon codes to users. For more information about this purchase option, please send e-mail to cicenter@sas.com or call 1-800-727-0025 and then select Option 2.

    Note: Processing time could be delayed with this payment option because agreements and invoices must be completed between SAS Institute and the purchasing institution. Please plan accordingly.

  • If more than one of my courses uses the same SAS® OnDemand for Academics software application, do I have to purchase it for each course?
    Yes. You must purchase a license for each course that uses SAS® OnDemand for Academics, even if those courses use the same SAS® OnDemand for Academics software application.
  • What type of credit cards can I use to pay for SAS® OnDemand for Academics?
    The following types of credit cards are acceptable: VISA, MasterCard, American Express, Discover, and Diner's Club.
  • How do I identify a SAS® OnDemand for Academics payment on my credit card statement?
    The credit card account that you choose to use for payment will be charged for the total amount of your purchase. The charge that appears on your credit card statement will be associated with a listing similar to this:

    SAS Institute Inc 919-531-5401 NC

  • Who do I contact if I have a problem with my payment?
    If you attempt to pay using a credit card that is declined, use a different credit card or contact your credit card institution for assistance with the problem.

    For other customer service questions regarding payment, please send e-mail to SASOnDemandForEducation_Service@sas.com.

  • How do I request a refund for my credit card payment?
    If you are a student and you have paid for SAS® OnDemand for Academics with your credit card and you require a refund, please send e-mail to SASOnDemandForEducation_Service@sas.com. Include the following information in your e-mail:
    • your name and university
    • your order number or invoice number (available from the Software Order E-mail that you received when you made your original purchase)
    • the reason for the refund

    If the information requested above is provided in your e-mail and is valid, then a refund will be processed within approximately seven to ten business days. The refund will be credited to the credit card that was used to make the original purchase.

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arrowErrors

  • I received an error message when trying to save work using SAS® OnDemand for Academics: Enterprise Guide. What's wrong?
    You may receive an error message such as this:

    "An error occurred saving the file. Location must be configured as a WebDAV URI."

    In this case, it's likely that you were trying to save your work to the SAS Servers instead of to your local computer. To avoid this error when you save your work, select Local Computer instead of SAS Servers. You can then select the local directory to which you want to save your work.

  • I received an error message when trying to create a folder on the SAS Server. What's wrong?
    You may receive an error message such as this:

    "A call to the metadata repository failed. See details for more information."

    In this case, it's likely that you were trying to create a folder on the SAS Server. This behavior is not currently supported because it is not possible to save your work on the SAS Server. Instead, please save any work to a local folder. When prompted to save your work, select Local Computer instead of SAS Servers and then select the appropriate local directory.

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