SAS^® OnDemand for Academics

Answers to the following questions might help you resolve any issues you experience. These questions are organized by topic:

• Availability
• Installation
• Using SAS^® OnDemand for Academics (General Questions)
• Using SAS^® OnDemand for Academics: Enterprise Guide
• Using SAS^® OnDemand for Academics: Enterprise Miner^TM (Beta)
• Using SAS^® OnDemand for Academics: JMP (Beta)
• Support
• Payment
• Errors

Availability

SAS^® OnDemand for Academics is currently available for use only in the United States. Additionally, it is available only to college instructors and their students. It is not intended for use by researchers.

Installation

• What can I expect during the registration process?
  Whether you are an instructor or a student, there are several parts to the registration process, so it's helpful to keep the following in mind:

  • The registration process uses a series of windows to guide you.
  • You will need access to your e-mail account during the registration process. When you begin registration, you will be prompted to enter an e-mail address. Enter the e-mail address of an account that you can access easily while completing your registration.
  • You will receive an e-mail during the initial registration process that you must open and act upon to continue. The e-mail prompts you to click a link to verify your e-mail address. Its primary purpose is to confirm that you are using a valid e-mail address and that someone else is not attempting to register you without your knowledge.

  For a visual representation of the registration process, see Account Setup and Registration.

• Which SAS client software applications can I install?
  You can choose between SAS^® OnDemand for Academics: Enterprise Guide or SAS^® OnDemand for Academics: JMP. Students should choose the client that their instructor has asked them to use.
• I'm an instructor. How do I download and install a SAS^® OnDemand for Academics client software application?
  After you have registered a course, return to your SAS^® OnDemand for Academics home page. Under the Manage Your Courses area, find the table row for the course that you have registered. In the appropriate row, click Download Client and then follow the instructions. You will receive a Software Order E-mail that you can use to download and install the selected software application.
• I'm a student. How do I download and install a SAS^® OnDemand for Academics client software application?
  After you have purchased a course, return to your SAS^® OnDemand for Academics home page. Under the Current Licenses area, find the table row for the course that you have purchased. In the appropriate row, click Download Client and then follow the instructions. You will receive a Software Order E-mail that you can use to download and install the selected software application.
• Which operating systems does SAS^® OnDemand for Academics: Enterprise Guide support?
  SAS^® OnDemand for Academics: Enterprise Guide is designed for use and has been tested on Microsoft Windows XP Pro, Microsoft Windows Vista Home (Basic) and Microsoft Windows Vista Home (Premium). While SAS^® OnDemand for Academics will likely work on other Microsoft Windows Vista platforms, it has not been fully tested.
• Which operating systems does SAS^® OnDemand for Academics: JMP support?
  SAS^® OnDemand for Academics: JMP is designed for use with Microsoft Windows 2000 with SP4, Microsoft Windows XP, Microsoft Windows Vista, Macintosh OS 10.4.8 or higher, Linux Red Hat 9.0, or Linux Fedora Core 1,2,3.
• Which Internet browsers can I use with SAS^® OnDemand for Academics?
  An Internet browser is required to use the SAS^® OnDemand for Academics Control Center (registration, course selection, and so on) as well as to download SAS^® OnDemand for Academics software. We recommend Microsoft Internet Explorer 7 (or earlier) for Microsoft Windows systems. Safari and Mozilla Firefox might be appropriate for Macintosh and Linux systems. While other browsers might work with the offering, they have not been fully tested.
• What is a SAS Profile?
  A SAS Profile is an account that you can create to access specific information and resources from the SAS Web site. If you are a current SAS user, you might already have a SAS Profile. If you are a new SAS user, a SAS Profile will be created for you when you register for SAS^® OnDemand for Academics.

  If you forget your SAS Profile password or are concerned about whether it meets expected password strength criteria, see What should I do if I forget my password?

• How do I log on to the SAS Download Manager?
  The SAS Download Manager enables you to download the SAS client software that is used by SAS^® OnDemand for Academics. In order to use the SAS Download Manager, you will be prompted to enter an e-mail address and a password. This is your SAS Profile information, which you either supplied when you originally created a SAS Profile or when you registered for SAS^® OnDemand for Academics.

  If you forget your SAS Profile password, see What should I do if I forget my password?

• The SAS Download Manager already has values filled in the Order Number and SAS Installation Key fields. Should I use them?
  You should use the Order Number and SAS Installation Key values listed in the Software Order E-mail that you received for SAS^® OnDemand for Academics. If the values in your Software Order E-mail are different than what appears in the SAS Download Manager, then overwrite the existing values.

  Existing values might appear in the SAS Download Manager if you have previously used it to install SAS software associated with a different Software Order E-mail.

• The SAS Download Manager did not automatically detect my proxy settings. What do I do?
  Where possible, the SAS Download Manager is designed to automatically detect proxy settings. If your Web browser gives you the option to automatically detect proxy settings, then select it. For example, Safari has a Web Proxy (HTTP) setting in the Preferences window. The automatic detection of proxy settings will likely not work if your Safari Web browser is set to use a PAC file.

  If you do not know your proxy settings, you might have to contact your Internet Service Provider or the system administrator at your university to identify your HTTP proxy server, port number, and login information.

• The SAS Download Manager README file mentions a QuickStart Guide, but I can't find it. Where is it?
  The SAS Download Manager is used to download different types of SAS software. Some SAS software applications have QuickStart guides. SAS^® OnDemand for Academics does not have a QuickStart guide. Instead, all the information that you need to install SAS^® OnDemand for Academics software applications is included in the Software Order E-mail that you received. Refer to Step 3 in the Software Order E-mail for your software installation instructions.
• I received a "SAS Software Depot" error when trying to download my SAS Software Order from the SAS Download Manager. What do I do?
  You might receive the following error if you try to download your software order to a directory that was previously used to download a different SAS Software order:

  The order you are attempting to add cannot be included in an existing SAS Software Depot

  If you do receive the above error, simply select a different directory to download your order to. Make sure that the directory you choose does not include any SAS files.

• Can I forward the Software Order E-mail I received to other people?
  No. Each Software Order E-mail is associated with both a specific installation of SAS Software and an individual who has registered for the service. If other people want to use SAS^® OnDemand for Academics, they will need to register.
• Can I download SAS^® OnDemand for Academics clients on to more than one machine?
  Yes. For example, you might download a client on to a personal computer at home as well as a laptop if you use both machines to complete assignments.
• I'm using the keyboard to install SAS^® OnDemand for Academics: Enterprise Guide. How do I change focus on the initial installation window?
  When the initial installation window appears, the focus is on Step 1: Verify System Requirements. To select this option, press ENTER. After Step 1 has completed, you must press TAB to move focus to Step 2 (Install SAS Enterprise Guide). After you have moved the focus to Step 2, press ENTER to begin the SAS Enterprise Guide installation process.
• I am getting an error when attempting to run SAS^® OnDemand for Academics: Enterprise Guide after installing it on Microsoft Windows Vista. What should I do?
  Please make sure that you ran the System Requirements Wizard during installation. When you start the process of installing SAS^® OnDemand for Academics: Enterprise Guide, an initial installation window provides you with two choices:

  • 1. Verify System Requirements
  • 2. Install SAS^® Enterprise Guide

  If you did not perform Step One (Verify System Requirements), then Microsoft .NET 1.1 will not be installed and will likely cause the error that you are experiencing.

  To correct the situation, simply start the setup.exe file that you downloaded from the SAS Download Manager. When the installation window appears, choose Step One. After the System Requirements Wizard runs and installs Microsoft .NET 1.1 on your machine, then you should be able to use SAS^® OnDemand for Academics: Enterprise Guide.

• Why do I get prompted to install .NET 1.1 when installing SAS^® OnDemand for Academics: Enterprise Guide?
  SAS^® OnDemand for Academics: Enterprise Guide requires Microsoft .NET 1.1 in order to function properly. If you do not have Microsoft .NET 1.1 installed on your computer, then you will be prompted to install it. Microsoft .NET 1.1 must be installed even if you have a newer version (such as Microsoft .NET 2.0) on your computer.
• Can SAS^® OnDemand for Academics software be installed on university lab machines?
  An employee of a university can download SAS^® OnDemand for Academics software with the intent of installing it on university lab machines (per the legal click license that must be accepted when registering for SAS^® OnDemand for Academics).

  After the software is installed on the lab machines, only registered users of SAS^® OnDemand for Academics have the right to use it; these users must log on to the SAS Server using the credentials that were provided to them when they registered for the service.

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Using SAS OnDemand for Academics

• How do I log on to my SAS^® OnDemand for Academics Home Page?
  Your SAS^® OnDemand for Academics Home Page is part of the SAS^® OnDemand for Academics Control Center. The Control Center is used by students to register, purchase courses, and view course information. The Control Center is used by instructors to register, create courses, view course information, edit course information, and delete courses.

  To log on to your SAS^® OnDemand for Academics Home Page, see Accessing Your SAS^® OnDemand for Academics Account.

• I've used the correct log on values and I still can't connect to the SAS Server to perform processing. What's wrong?
  There are a few common reasons why you might not be able to connect:

  • You might have a brand new account. Your account will be activated within 15 minutes of registration, and then you'll gain access to the SAS Server.
  • The SAS Server might be temporarily down for maintenance.
  • Your account status might be Pending. See Checking Account Status for more information.
  • Your SAS Profile password might have expired. This password must be reset after 180 days (approximately six months). For more information, see Resetting your SAS Profile Password.
  • Your SAS Profile password might be too weak. See What is a SAS Profile? for information about SAS Profile password criteria.
  • Your account might have expired. Student accounts are valid for the duration of the registered course (plus a grace period to ensure that assignments can be completed).
  The SAS Server might be down at certain times for maintenance, testing, or enhancements. If you are unable to connect, make sure that you have a working Internet connection. If you do and you still cannot connect, please try again at a later time. For more details, see SAS Server Availability.

• My connection to the SAS Server failed after I left my machine. What happened?
  An open connection to the SAS Server will likely disconnect (time out) after one hour if the connection is idle (that is, you have not performed any processing). Many firewalls disconnect open sessions after an hour of idle time. SAS recommends that you complete your work, save it, and then exit SAS^® OnDemand for Academics: Enterprise Guide, SAS^® OnDemand for Academics: Enterprise Miner^TM, or SAS^® OnDemand for Academics: JMP before you leave the computer.
• How do I define a course?
  Only instructors can define courses. To define a course, log on to the SAS^® OnDemand for Academics Control Center. Next, select Register a Course from your home page to begin. For information about editing or deleting existing courses, see How do I edit or delete a course?
• How do I edit or delete a course?
  Only instructors can edit or delete courses. To edit or delete a course, log on to the SAS^® OnDemand for Academics Control Center to access your home page. From the Manage Your Courses area, find the course that you want to edit or delete and then click the course name. Edit the course information as needed and then select Save Changes or select Delete Course. Note: Avoid deleting any course that a student is currently using.
• Can I collaborate with other users?
  Currently, there are a few ways that you can collaborate:

  • You can share files through network storage space that both parties can access (such as AFS or NFS mounted drives).
  • If an instructor chooses to store data on the SAS Server for a course, then the students in that course can all share the same data by using the LIBNAME or FILENAME statement that the instructor provides.
  • You could consider using third party tools, such as www.blackboard.com.
• I am a researcher. Can I use SAS^® OnDemand for Academics for research purposes?
  No. SAS^® OnDemand for Academics is intended for use by instructors and their students in order to support teaching and course work. It is not intended or designed for researchers.
• I'm an instructor and I am receiving a "permission denied" error when trying to use FTP to store data on the SAS Server. What's wrong?

  Your FTP client could be in passive mode. For more information, see:

  • Encountering Permission Denied Errors while using FTP
  • SAS Server Data Storage
• Can I point to local SAS data sets or files using a LIBNAME or a FILENAME statement?
  No. The SAS Server is unable to access or recognize the local drives of your PC. If you write a LIBNAME statement or a FILENAME statement that references a local directory path, you will receive processing errors. Instead, it is recommended that you upload the SAS data sets that you want to work with to the SAS Server or that you refer to data that an instructor has stored on the SAS Server for your course. For more information, see the following topics: Working with LIBNAME and FILENAME Statements and SAS Server Data Storage.
• I am an instructor. Can I store Microsoft Excel files (.xls) on the SAS Server?
  No. If you need to store data that exists within a Microsoft Excel file (.xls) and then access it using a FILENAME statement, we suggest you first save the Microsoft Excel file as a comma separated value (.csv) file. You can then store the .csv file on the SAS Server. For more information, see the following topics: Working with LIBNAME and FILENAME Statements and SAS Server Data Storage.
• How do I upload local Data Files from my PC to the SAS Server?
  You can use SAS^® OnDemand for Academics: Enterprise Guide to upload local SAS data sets to the SAS Server for processing. From SAS^® Enterprise Guide^®, select Data --> Upload Data Files to Server. Then follow the steps in the wizard that appears. For more information, refer to Uploading Data Files to the SAS Server.
• How do I download Data Files from the SAS Server to my PC?
  You can use SAS^® OnDemand for Academics: Enterprise Guide to download SAS data sets from the SAS Server to your PC. From SAS^® Enterprise Guide^®, select Data --> Download Data Files to PC. Then follow the steps in the wizard that appears. For more information, refer to Downloading Data Files from the SAS Server.
• Can I use Data other than SAS Data Sets?
  Yes. If you want to work with data other than SAS data sets (such as comma delimited files or text files), you can import the files in to SAS^® OnDemand for Academics: Enterprise Guide. To import non SAS data, follow these steps:

  1. Select File --> Import Data.
  2. Select Local Computer.
  3. Find and select the data file that you want to use.

  Additionally, if your instructor has stored non SAS data files on the SAS Server, then he or she will provide you with a FILENAME statement that you can use to access the data.

• I am an instructor. Can I upload data from third party sources to the SAS Server?
  Some universities purchase third party data sources or use open source third party data sources. Often times, these data sources are protected by specific license agreements or terms of use. It is your responsibility to

  • ensure that you have the right to upload third party data sources to the SAS Server
  • verify that usage of the third party data sources does not violate any third party rights or any applicable laws or regulations.

  Please review the license agreement or terms of use for the third party data source(s) in question prior to uploading this type of data to the SAS Server.

• Is there a limit to the number of times I can submit SAS jobs to the SAS Server?
  No. There is no limit.
• Can I use the SAS Server with other SAS software that I have licensed?
  No. The SAS Server has been configured to support only software client applications associated with SAS^® OnDemand for Academics.
• I've enrolled in a different college. Can I still use SAS^® OnDemand for Academics?
  If you have purchased a license, then the license is good for the length of the course that you selected during registration. If you want to access courses for a professor at a different school, then you will need to re-register and select the appropriate school and course.

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Using SAS^® OnDemand for Academics: Enterprise Guide

• How do I log on to SAS^® OnDemand for Academics: Enterprise Guide?
  When you open SAS^® OnDemand for Academics: Enterprise Guide, The Credentials Required window appears:

  

  You must use this window to log on to the SAS Server (the SAS Metadata Repository) so that you can perform SAS processing.

  To log on, enter the following information:

  1. In the User field, enter the user ID that was sent to you (via e-mail) when you registered for SAS^® OnDemand for Academics. This user ID is also displayed on your SAS^® OnDemand for Academics home page:

     

  2. In the Password field, enter your SAS Profile password. There are two times when you might have supplied a SAS Profile password: either when you originally created a SAS Profile or when you registered for SAS^® OnDemand for Academics. If you forget your SAS Profile password, see What should I do if I forget my password?
• How do I find out more information about using SAS^® OnDemand for Academics: Enterprise Guide?
  After you have downloaded and installed the client software application that you plan to use, you can refer to the options on its Help menu. You can also refer to Learning to use SAS^® OnDemand for Academics Software Applications.
• Does SAS^® OnDemand for Academics: Enterprise Guide have all the same features as SAS^® Enterprise Guide^® 4.1?
  Certain features of SAS^® OnDemand for Academics: Enterprise Guide have been disabled because they are not practical in this setting. For example, the ability to schedule projects is not available. Note that the online help system documents all SAS^® Enterprise Guide^® features - including those that might be unavailable in this offering.
• Will SAS^® OnDemand for Academics: Enterprise Guide work if I already have SAS^® Enterprise Guide^® 4.1 installed on my computer?
  Yes. Both versions can be installed on the same computer and will work independently.
• How do I work with data in SAS^® OnDemand for Academics: Enterprise Guide?
  SAS^® OnDemand for Academics: Enterprise Guide works in conjunction with the SAS Server. The easiest way to work with data is to ensure that the SAS Server has access to that data. You can do this by using existing sample data sets on the SAS Server, uploading data files to the SAS Server, or accessing data that an instructor has chosen to store on the SAS Server. For detailed instructions, see Working with Data.
• How do I share data with other users who are using SAS^® OnDemand for Academics: Enterprise Guide?
  If you have data that you want to share with other users, you must place it in a location that others can access, such as a shared network drive. Users can then access the data in one of two ways:
  • Users can select File --> Open, and then choose Project, Data, or Code. A user can then select the Local Computer source and navigate to the drive and directory path that contains the data that you want them to use.
  • Users can select Data --> Upload Data Files to Server. A user will be given the option of navigating to the appropriate drive and directory to find the SAS data set that you want them to use. This data will then be uploaded to the SAS Server and made available for processing.

    Note: This is the preferred method for sharing SAS data sets because it is faster than opening a SAS data set.

  Instructors also have the ability to store data on the SAS Server. Once the data is stored, instructors can share a LIBNAME or FILENAME statement with users so that they can access the data. For more information, see SAS Server Data Storage.

• How do I save my projects or files from within SAS^® OnDemand for Academics: Enterprise Guide?
  You must save all your work to your local computer because any work you have completed (and any data that you have uploaded to the SAS Server, if applicable) will be lost when you end your SAS^® OnDemand for Academics session.

  When you choose to save your work or if you are prompted to save your work, select Local Computer instead of SAS Servers, and then proceed to save your work to the appropriate local directory.

• I'm using Output Delivery System (ODS) statements in SAS^® OnDemand for Academics: Enterprise Guide in order to write results files (PDF, RTF). How do I save these files locally?
  With SAS^® OnDemand for Academics: Enterprise Guide, you are unable to write ODS statements that direct files to your local directories. All SAS statements will run on the SAS Server only. However, you can enable different output results formats:

  1. Select Tools --> Options.
  2. From the tree on the left side of the window, select Results.
  3. Select the results format(s) that you want to produce, such as PDF or RTF.

  Your SAS code will now produce the output results that you selected and download them from the SAS Server. To save these results permanently, right click on each results file and then select Export.

  Note: Due to graph device restrictions on the SAS Server, if your PDF output contains any charts, then you will need to specify GIF or JPG as the graph device format. See Working with the PDF Result Format for more details.

• Can I convert the HTML or SAS Report output that I produce with SAS^® OnDemand for Academics: Enterprise Guide in to PDF files?
  There is no way to accomplish this from within SAS^® OnDemand for Academics: Enterprise Guide. However, you could export the output file(s) and then use a freeware PDF printer driver to accomplish this goal.

  To export your output, right click on the appropriate file and then select Export.

• How do I view or print multiple output files at the same time using SAS^® OnDemand for Academics: Enterprise Guide?
  There are two ways to combine results to make one "viewable/printable" document:

  • Select Tools --> Create HTML Document. This option lets you take the HTML output files you've created in your project and combine them into a single HTML document, which you can save and print.
  • Select File --> New --> Report. This option works only when you use SAS Report instead of HTML as your output format. SAS Report output looks like HTML on the screen, but prints like a PDF (page-oriented). The report builder interface enables you to combine output from various tasks, arrange the output the way you like, add headers and footers and images, and control aspects of page layout and margins.

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Using SAS^® OnDemand for Academics: Enterprise Miner^TM

• How do I configure my PC to use SAS^® OnDemand for Academics: Enterprise Miner^TM?
  In order to use SAS^® OnDemand for Academics: Enterprise Miner^TM, you must first ensure that your PC is properly configured. See Configuring Your PC for SAS^® OnDemand for Academics: Enterprise Miner^TM for more information.
• How do I start SAS^® OnDemand for Academics: Enterprise Miner^TM?
  After you have configured your system to support SAS^® OnDemand for Academics: Enterprise Miner^TM, you can start the application:

  1. Log on to your SAS^® OnDemand for Academics Home page. For more information, see Accessing Your SAS^® OnDemand for Academics Account.
  2. From the Manage Courses area, select Get Software next to the appropriate course. Selecting this link will open a window that includes information about how to configure your system as well as how to start the application.
  3. If you are presented with a security warning such as the following when you attempt to start SAS^® OnDemand for Academics: Enterprise Miner^TM, select Start. This warning enables you to verify that you trust SAS Software applications.

     

  4. In the User Name field, enter the user ID that was sent to you (via e-mail) when you registered for SAS^® OnDemand for Academics. This user ID is also displayed on your SAS^® OnDemand for Academics home page:

     .

  5. In the Password field, enter your SAS Profile password. There are two times when you might have supplied a SAS Profile password: either when you originally created a SAS Profile or when you registered for SAS^® OnDemand for Academics. If you forget your SAS Profile password, see What should I do if I forget my password?
  6. Click Log On.

  To start SAS^® OnDemand for Academics: Enterprise Miner^TM in the future, you can perform the previous steps (you will no longer be prompted with a security warning if you have accepted it) or you can select the SAS^® Enterprise Miner^TM 5.3 desktop icon if one was placed on your system.

• I receive the following error when trying to log on to SAS^® OnDemand for Academics: Enterprise Miner^TM: "Could not log on. Contact your administrator for the correct username and password." What should I do?
  If Microsoft Windows Vista prompted you to block javaw.exe when attempting to start SAS^® OnDemand for Academics: Enterprise Miner^TM and you chose to block the file, then this error message occurs.

  To correct this situation, you must open Windows Firewall and unblock the javaw.exe file. For example, on Microsoft Windows Vista Home Premium Edition, the following steps might work:

  1. Select Start --> Control Panel --> Windows Firewall.
  2. Click the Change Settings link.
  3. Select the Exceptions tab.
  4. Find javaw.exe and make sure it is unchecked.

  For more information, refer to Microsoft Windows Vista help or contact your system administrator.

• How do I save my work in SAS^® OnDemand for Academics: Enterprise Miner^TM?
  There is no Save button in this application. Your project is automatically saved for you while you work.
• How do I submit homework using SAS^® OnDemand for Academics: Enterprise Miner^TM?
  There are three ways that you can share homework assignments: either by creating and registering a project model package, by sharing a project model package, or by sharing a project diagram. Your instructor will tell you the method that he or she would like you to use. For more information, see Submitting Homework Assignments.
• How do I collaborate using SAS^® OnDemand for Academics: Enterprise Miner^TM?
  You can collaborate by sharing an entire project model package or a project diagram. For more information, see the following topics:

  • Differences between Project Model Packages and Exported Project Diagrams
  • Collaborating
• Can I use a project model package or project diagram from older versions of SAS^® Enterprise Miner^TM?
  Some project model packages and project diagrams created in older versions of SAS^® Enterprise Miner^TM work fine while others do not. If you try to use a project or diagram created with an older version of SAS^® Enterprise Miner^TM and the application becomes unresponsive, close the application and avoid using the project model package or project diagram in the future. Note that SAS^® OnDemand for Academics: Enterprise Miner^TM is based on SAS^® Enterprise Miner^TM Version 5.3.
• Can I access and use the SAS^® Enterprise Miner^TM Tree Desktop Application?
  No. The SAS^® Enterprise Miner^TM Tree Desktop Application is not currently compatible with SAS^® OnDemand for Academics: Enterprise Miner^TM. SAS will provide additional information in the future if the SAS^® Enterprise Miner^TM Tree Desktop Application becomes available.
• The Interactive Training button on the Decision Tree node does not work. What's wrong?
  This button, which looks like three periods in a row, is located to right of the Interactive property in the Properties panel of the Decision Tree node. This feature requires the SAS^® Enterprise Miner^TMTree Desktop Application, which currently does not work with SAS^® OnDemand for Academics: Enterprise Miner^TM.
• My diagram seems to have become unresponsive (locked up). What should I do?
  If you are using a diagram or other component of a SAS^® OnDemand for Academics: Enterprise Miner^TM project and the component appears to be unresponsive, then your project file might be locked. Try the following to correct the issue:

  • If the lock has just happened, try waiting about five minutes. In many cases, locked files correct themselves.
  • If you are unsure of when the lock occurred or if it has been longer than five minutes, close the project, log out of SAS^® OnDemand for Academics: Enterprise Miner^TM, and then log back in.

  Note that an open connection to the SAS Server will likely disconnect (time out) after one hour if the connection is idle (that is, you have not performed any processing). Many firewalls disconnect open sessions after an hour of idle time, and this could lead to locked files. SAS recommends that you complete your work, save it, and then exit SAS^® OnDemand for Academics: Enterprise Miner^TM before you leave the computer.

• I have been provided with a LIBNAME statement for my course. How do I assign it?
  If you have a LIBNAME statement for your course (either because you are an instructor and you have uploaded data to the SAS Server or because you are a student and your instructor has provided you with a LIBNAME statement to use), you can assign it in one of two ways:

  • Assign the LIBNAME statement as part of your Project Start-Up Code to ensure that the SAS Library is available throughout your project; this LIBNAME statement will also execute each time that you start your project. For more information, see Using Project Start-Up Code.
  • Assign the LIBNAME statement within a project using the SAS^® OnDemand for Academics: Enterprise Miner^TM Program Editor window.

  For information about how instructors can upload data to the SAS Server for use by students, see SAS Server Data Storage.

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Using SAS^® OnDemand for Academics: JMP

• How do I log on to the SAS Server using SAS^® OnDemand for Academics: JMP? (Microsoft Windows or Linux operating systems)
  1. Select File --> SAS --> Server Connections.
  2. In the JMP: SAS Server Connections window, click Metadata Server Connection to open the JMP: Connect to SAS Metadata Server window:

     

  3. In the User name field, enter the user ID that was sent to you (via e-mail) when you registered for SAS^® OnDemand for Academics. This user ID is also displayed on your SAS^® OnDemand for Academics home page:

     

  4. In the Password field, enter your SAS Profile password. There are two times when you might have supplied a SAS Profile password: either when you originally created a SAS Profile or when you registered for SAS^® OnDemand for Academics. If you forget your SAS Profile password, see What should I do if I forget my password?
  5. Click Connect.

  Note: To disconnect from the SAS Server, return to the JMP: Connect to SAS Metadata Server window and click either Disconnect or Cancel.

• How do I log on to the SAS Server using SAS^® OnDemand for Academics: JMP? (Macintosh Operating System)
  1. From the Applications directory, select JMP 7 for Academics.
  2. Select File --> SAS --> Server Connections.
  3. In the SAS Server Connections window, click Metadata Server Connection to open the Connect to SAS Metadata Server window:

     

  4. In the User name field, enter the user ID that was sent to you (via e-mail) when you registered for SAS^® OnDemand for Academics. This user ID is also displayed on your SAS^® OnDemand for Academics home page:

     

  5. In the Password field, enter your SAS Profile password. There are two times when you might have supplied a SAS Profile password: either when you originally created a SAS Profile or when you registered for SAS^® OnDemand for Academics. If you forget your SAS Profile password, see What should I do if I forget my password?
  6. Click Connect.

  Note: To disconnect from the SAS Server, return to the Connect to SAS Metadata Server window and click either Disconnect or Cancel.

• How do I find out more information about using SAS^® OnDemand for Academics: JMP?
  After you have downloaded and installed the client software application that you plan to use, you can refer to the options on its Help menu. You can also refer to Learning to use SAS^® OnDemand for Academics Software Applications.

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Support

• What should I do if I forget my password?
  You need to use a password to log on to SAS^® OnDemand for Academics or to connect to the SAS Server (SAS Cloud) when prompted by SAS^® OnDemand for Academics: Enterprise Guide or SAS^® OnDemand for Academics: JMP. In all cases, your password is the same as your SAS Profile password. If you have forgotten your SAS Profile password, then follow these steps:

  1. Use the My Profile page to update your SAS Profile password. Note: Your password must meet the following criteria:
     • It can not be the name that you used to register or exceed two consecutive characters from that name. For example, if you registered as 'Jonathan Smith', you could not use either 'Jonathan' or 'Smith' and you could not include three consecutive characters such as 'jon' or 'ith'.
     • It must be at least eight characters in length.
     • It must contain characters from three of the following four categories:
       • English uppercase characters (A through Z)
       • English lowercase characters (a through z)
       • Base 10 digits (0 through 9)
       • Non-alphabetic characters (for example, !, $, #, %)
  2. Access SAS^® OnDemand for Academics.
  3. Click Log On. Use your updated SAS Profile password when logging on.
  4. When appropriate, use your updated SAS Profile password (along with your SAS^® OnDemand for Academics User ID) to log on to a SAS^® OnDemand for Academics software application.
• If I have trouble with my software, how do I get support?
  Please refer to Accessing Support.
• How will students find out about SAS^® OnDemand for Academics?
  Instructors are responsible for communicating their intent to use SAS^® OnDemand for Academics with their students. When an instructor registers a course with SAS^® OnDemand for Academics, a confirmation window appears that includes optional "student message" text. This text can be copied and pasted in to an e-mail message that can then be sent to students. Additionally, the optional "student message" text can also be accessed again if the instructor edits one of their registered courses. Instructors can also choose to compose their own student message, if desired.
• When will my SAS^® OnDemand for Academics license expire?
  SAS^® OnDemand for Academics student licenses are good for the duration of the registered course (plus a short grace period to ensure that students can complete assignments). While instructor licenses have no expiration date, an instructor might have to re-register in the future to receive updates. Information will be provided through e-mail as needed.
• How can I check my account status?
  Please refer to Checking Account Status.
• Is SAS^® OnDemand for Academics accessible to users with disabilities?
  SAS is aware that academic and other institutions are required to satisfy the accessibility standards contained in Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. 794d) with respect to their use of electronic and information technology. SAS has tested SAS^® OnDemand for Academics and SAS^® OnDemand for Academics: Enterprise Guide against relevant standards with the assistance of students who use assistive technologies.

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Payment

• How do I pay for SAS^® OnDemand for Academics?
  Students can use most major credit cards to pay for SAS^® OnDemand for Academics. You will be prompted to pay for the SAS^® OnDemand for Academics software application(s) that you choose when you register. You will also have the opportunity to enter any promotional (coupon) code that you might have.

  Note: Your instructor will provide you with a coupon code if one is available.

• If more than one of my courses uses the same SAS^® OnDemand for Academics software application, do I have to purchase it for each course?
  Yes. You must purchase a license for each course that uses SAS^® OnDemand for Academics, even if those courses use the same SAS^® OnDemand for Academics software application.
• What type of credit cards can I use to pay for SAS^® OnDemand for Academics?
  The following types of credit cards are acceptable: VISA, MasterCard, American Express, Discover, and Diner's Club.
• How do I identify a SAS^® OnDemand for Academics payment on my credit card statement?
  The credit card account that you choose to use for payment will be charged for the total amount of your purchase. The charge that appears on your credit card statement will be associated with a listing similar to this:

  SAS Institute Inc 919-531-5401 NC

• Who do I contact if I have a problem with my payment?
  If you attempt to pay using a credit card that is declined, use a different credit card or contact your credit card institution for assistance with the problem.

  For other customer service questions regarding payment, please send e-mail to SASAcademics_Service@sas.com.

• How do I request a refund for my credit card payment?
  If you are a student and you have paid for SAS^® OnDemand for Academics with your credit card and you require a refund, please send e-mail to SASAcademics_Service@sas.com. Include the following information in your e-mail:

  • your name and university
  • your order number or invoice number (available from the Software Order E-mail that you received when you made your original purchase)
  • the reason for the refund

  If the information requested above is provided in your e-mail and is valid, then a refund will be processed within approximately seven to ten business days. The refund will be credited to the credit card that was used to make the original purchase.