SAS OnDemand for Professionals

SAS^® OnDemand for Professionals

Server Status and Troubleshooting

Check the SAS server status

About the SAS server:

Each time you start SAS OnDemand for Professionals, you are prompted to log on to the SAS server.
Any SAS programs or SAS Enterprise Guide projects that you submit run on the server and results are returned to your PC.
An Internet connection is required.
There might be limited times when the server is unavailable to support maintenance, testing, or performance enhancements.
SAS uses the third Saturday of each month to perform scheduled system maintenance (if needed). Therefore, the server might be unavailable at this time.
SAS might make additional system or status information available in the Control Center application.

Having problems logging in to the server?

There are a few reasons why you might not be able to connect:

Possible Cause:

Step 1:

Step 2:

Brand new account

Allow up to 1 hour after activation and download for account to be established

After 1 hour, try logging on again. If the folders are still not visible after an hour, contact Tech Support.

Account Status Pending

If status is Pending, log off of the Control Center and log back on. If after 10 minutes, your status is still not Active, send e-mail to Technical Support

Account Status Expired

If status is Expired, your SAS Profile password used to access SAS OnDemand for Professionals has expired. (This password automatically expires after six months.) View How do I reset my password to correct this issue.

SAS Server temporarily down for maintenance

Check the SAS Server Status

If status is Unavailable, try again later.

Your license period expired.

Visit My Training to check the status of your account license.

If SAS OnDemand for Professionals is not listed, your license has expired. To renew your license, send e-mail to SAS Training.

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