Problem Note 8272: Metric values may be shifted using the SAR collector in ITSV
Some SAR reports are now generated without any denotation for missing
values. This can cause data to shift to an incorrect column when using
the SAR collector in IT Service Vision. For example, a record similar
to the following may be generated:
00:00:00 runq-sz %runocc swpq-sz %swpocc
00:05:00 16.0 99
Since the SAR collector as shipped uses list input to read this data,
the resulting values would be a '16' for runq-sz, '99' for %runocc and
missing values for the last 2 metrics.
To date, this problem has been reported only with SAR reports generated
on Solaris.
A Technical Support hot fix for SAS IT Service Vision Release 2.5 for
this issue is available at:
http://www.sas.com/techsup/download/hotfix/itsv25.html
Operating System and Release Information
| SAS System | SAS IT Resource Management-Server | Microsoft Windows 2000 Professional | 2.5 | 2.6 | 8.2 TS2M0 | 8.2 TS2M0 |
| Microsoft Windows 2000 Server | 2.5 | 2.6 | 8.2 TS2M0 | 8.2 TS2M0 |
| Microsoft Windows 95/98 | 2.5 | 2.6 | 8.2 TS2M0 | 8.2 TS2M0 |
| Microsoft Windows 2000 Datacenter Server | 2.5 | 2.6 | 8.2 TS2M0 | 8.2 TS2M0 |
| Microsoft Windows 2000 Advanced Server | 2.5 | 2.6 | 8.2 TS2M0 | 8.2 TS2M0 |
| Solaris | 2.5 | 2.6 | 8.2 TS2M0 | 8.2 TS2M0 |
| 64-bit Enabled HP-UX | 2.5 | 2.6 | 8.2 TS2M0 | 8.2 TS2M0 |
| 64-bit Enabled Solaris | 2.5 | 2.6 | 8.2 TS2M0 | 8.2 TS2M0 |
| HP-UX | 2.5 | 2.6 | 8.2 TS2M0 | 8.2 TS2M0 |
| 64-bit Enabled AIX | 2.5 | 2.6 | 8.2 TS2M0 | 8.2 TS2M0 |
| AIX | 2.5 | 2.6 | 8.2 TS2M0 | 8.2 TS2M0 |
| Microsoft Windows NT Workstation | 2.5 | 2.6 | 8.2 TS2M0 | 8.2 TS2M0 |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Type: | Problem Note |
| Priority: | high |
| Topic: | System Administration ==> Servers
|
| Date Modified: | 2003-09-08 12:41:36 |
| Date Created: | 2002-08-15 10:21:51 |
