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In IT Service Vision, if CPREDUCE fails due to insufficient space for
the DAY summary level, and you rerun the CPREDUCE job after increasing
the space allocation for the DAY level, data is lost, and the following
note may be generated in the SAS Log:

   NOTE: the REDUCE2 file in PDBWORK is not found

Although the job completes with a return code 0, the information in the
PDB is different than if they restore to before the failure and rerun.

Also, %CPREDUCE may fail to write observations to MONTH.tablenmP but
before having written new observations to MONTH.tablenmD if a timeout
occurs.  The restart attempt appears to succeed but clears out all
observations from MONTH.tablenmD and MONTH.tablenmP, and fails to add
observations from staged data in PDBWORK .

The PDB will need to be restored and the CxPROCES and CPREDUCE jobs
rerun.


A Technical Support hot fix for SAS IT Service Vision Release 2.5 for
this issue is available at:

http://www.sas.com/techsup/download/hotfix/itsv25.html

Operating System and Release Information

A fix for this issue for SAS IT Service Vision 2.5 is available at: