Problem Note 55927: An IO error and an IPC_CORRUPTED_DATA error might be generated when logging out of SAS® Merchandise Planning
 |  |  |  |
In SAS® Merchandise Planning, the following exception might be generated when logging out of the application:
An IO error occurred
Details: java.io.StreamCorruptedException: invalid stream header: 0D0A0D0A
In addition, the following error might be generated in the server log file:
Error code="IPC_CORRUPTED_DATA" userMessage="The data received from the cube was corrupted."
The errors are generated because Apache is not tuned with SAS Merchandise Planning specific tuning values to help prevent request time-out.
The workaround for this issue is to set the MaxKeepAliveRequests tuning parameter to 100 in the SAS® Web Server Configuration (apache) file called sas-mp.conf file.
Below are recommended SAS Merchandise Planning specific tuning values:
- Timeout 36000
- KeepAlive On
- MaxKeepAliveRequests 100
- KeepAliveTimeout 300
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Merchandise Financial Planning and SAS Merchandise In-Season Management | Microsoft Windows Server 2008 R2 | 6.5_M1 | 6.5_M1 | 9.4 TS1M2 | 9.4 TS1M2 |
| 64-bit Enabled AIX | 6.5_M1 | 6.5_M1 | 9.4 TS1M2 | 9.4 TS1M2 | ||
| Linux for x64 | 6.5_M1 | 6.5_M1 | 9.4 TS1M2 | 9.4 TS1M2 | ||
| SAS System | SAS Merchandise Financial Planning | Microsoft Windows Server 2008 R2 | 6.5_M1 | 6.5_M1 | 9.4 TS1M2 | 9.4 TS1M2 |
| 64-bit Enabled AIX | 6.5_M1 | 6.5_M1 | 9.4 TS1M2 | 9.4 TS1M2 | ||
| Linux for x64 | 6.5_M1 | 6.5_M1 | 9.4 TS1M2 | 9.4 TS1M2 | ||
| SAS System | SAS Merchandise Assortment Planning | Microsoft Windows Server 2008 R2 | 6.5_M1 | 6.5_M1 | 9.4 TS1M2 | 9.4 TS1M2 |
| 64-bit Enabled AIX | 6.5_M1 | 6.5_M1 | 9.4 TS1M2 | 9.4 TS1M2 | ||
| Linux for x64 | 6.5_M1 | 6.5_M1 | 9.4 TS1M2 | 9.4 TS1M2 | ||
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-06-09 11:02:47 |
| Date Created: | 2015-06-04 09:23:56 |