49756 - Troubleshooting the SAS® 9.4 installation process in a z/OS operating environment

Installation Note 49756: Troubleshooting the SAS® 9.4 installation process in a z/OS operating environment

This SAS Note describes the logs and debugging tips that are available to you if you are installing SAS 9.4 under z/OS.

The following log files are created by the SAS 9.4 installation and configuration process and can be helpful in troubleshooting. If you cannot resolve the problem by looking at these logs, please collect all logs and send them to SAS Technical Support.

Note: For other SAS releases, see these SAS Notes:

For SAS^® 9.3: SAS Note 43606: "Common errors that occur during SAS^® 9.3 installations in the z/OS operating environment and how to locate log files"
For SAS^® 9.2: SAS Note 37838: "Locating the log files for SAS^® 9.2 installations in the z/OS operating environment"

Logs from the SAS 9.4 SAS^® Download Manager and SAS^® Deployment Wizard

These logs are located in the following directory. Notice the "." that precedes SASAppData.

home-directory-of-SAS-installer-ID /.SASAppData/SASDeploymentWizard/

This directory contains the following log files:

esdclient_date-and-time-stamp.log (For the SAS Download Manager)

SDW_date-and-time-stamp.log

deploywiz_date-and-time-stamp.log

setup_date-and-time-stamp.log

sdwpreferences.txt (New in SAS 9.4)

Logs from SAS^® 9.4 Foundation Installation and Maintenance

These logs are located in the following directory:

SASHOME-directory/InstallMisc/InstallLogs/

The names of these log files are based on the following convention:

IT_date-and-time-stamp.log

Logs from the Configuration of the SAS^® Intelligence Platform Servers

These are located in the configuration directory in the following location:

SAS-configuration-directory/Lev1/Logs/Configure/

Note: You Might Need to Retry the Installation

Based on the results of your troubleshooting, you might find that the SAS installation did not succeed and that you need to start the process over. If this is the case, use the following steps:

Delete all data sets that were created with the specified high-level qualifier.
From OMVS, delete your SASHOME directory:

rm -rf SASHOME_directory_path

Navigate to the installing user ID's home (example: /u/userid) and delete the .SASAppData directory.

rm -rf .SASAppData

Note: This is a hidden directory and is not shown by some commands.

Navigate to your SAS Software Depot directory and execute the setup.rexx command again.

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	Base SAS	z/OS	9.4		9.4 TS1M0

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

Date Modified:	2013-07-09 19:43:18
Date Created:	2013-04-25 15:14:22

Type:	Installation Note
Priority:	high

Support