Installation Note 43078: When you invoke SAS® 9.3, error messages appear if a 64-bit JRE is used instead of a 32-bit JRE
 |  |  |  |
When you invoke SAS 9.3, these error messages might appear:
ERROR: The Java proxy is not responding.
ERROR: Unable to load the Java Virtual Machine.
Please see the installation instructions or system
administrator.
Or these messages might appear:
ERROR: The Java proxy is not responding. ERROR: The Java proxy's JNI call to start the VM failed.
A Java Runtime Environment (JRE) is required on every machine on which SAS is installed. The JRE must be 32-bit, even on 64-bit or x64 operating systems. The error messages shown above occur if a 64-bit JRE was used.
When installing SAS, you can choose to install the recommended JRE or you can choose to use an existing JRE that is a later release than the recommended version. After the installation, you can change the release of the JRE that SAS uses by installing an alternate version of the JRE and altering a few key SAS configuration files.
During installation, if you choose to specify an existing JRE, when you enter the path to the JRE via the SAS® Deployment Wizard, the version is checked but the capacity (in bytes) of the JRE is not checked. When installing SAS, if you specify the path to a 64-bit JRE, the error messages shown above appear when you try to invoke SAS 9.3.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | N/A | Microsoft Windows Server 2003 Datacenter 64-bit Edition | 9.3 TS1M0 | |
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 9.3 TS1M0 | |||
| Microsoft Windows Server 2003 for x64 | 9.3 TS1M0 | |||
| Microsoft Windows Server 2008 for x64 | 9.3 TS1M0 | |||
| Windows Vista for x64 | 9.3 TS1M0 | |||
| 64-bit Enabled AIX | 9.3 TS1M0 | |||
| 64-bit Enabled HP-UX | 9.3 TS1M0 | |||
| 64-bit Enabled Solaris | 9.3 TS1M0 | |||
| Linux for x64 | 9.3 TS1M0 | |||
| Solaris for x64 | 9.3 TS1M0 | |||
| z/OS | 9.3 TS1M0 | |||
ERROR: Unable to load the Java Virtual Machine. Please see the installation instructions or system administrator.
ERROR: The Java proxy is not responding.
ERROR: The Java proxy's JNI call to start the VM failed.
| Type: | Installation Note |
| Priority: |
| Date Modified: | 2011-08-02 11:26:04 |
| Date Created: | 2011-04-26 12:59:40 |